Onsite Guest Services Attendant – 24/7

Ihg, L.C.; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Ihg, L.c. is seeking an Attendant for the Instant Service Center (Onsite) in Manila. The role focuses on answering calls, managing guest inquiries, and coordinating service requests across hotel systems.

The position requires a Bachelor’s degree in a relevant field and at least 1 year of customer service experience in hospitality or service sectors. Strong English communication and teamwork are essential for this on-site, 24/7 role.

Qualifications

• Bachelor’s degree in Hotel Management, Business, Education, or an equivalent combination of education and work-related experience.
• At least 1 year of progressive work-related experience with demonstrated proficiency in customer service in the Hospitality or Service industry.
• Proficient in English communication, both verbal and written.

Responsibilities

• Answer phone calls within prescribed time frame and route calls to required destination.
• Handle guest requests and inquiries including e-mail management and system-based tasks.
• Provide guests with information on hotel facilities, local directions, and safety procedures.
• Notify management of malfunctioning systems or accessories and coordinate resolutions.
• Respond to callers professionally to reflect the hotel brand.
• Dispatch services in accordance with established procedures.
• Log calls and follow up to ensure guest satisfaction.

Skills

Customer service

Clear communication

MS Office

Opera

Multitasking

Education

Bachelor’s degree in Hotel Management, Business, Education, or equivalent

Tools

Opera

Job description

Ihg, L.c. is seeking an Attendant for the Instant Service Center (Onsite) in Manila. The role focuses on answering calls, managing guest inquiries, and coordinating service requests across hotel systems.

The position requires a Bachelor’s degree in a relevant field and at least 1 year of customer service experience in hospitality or service sectors. Strong English communication and teamwork are essential for this on-site, 24/7 role.