Onsite Field Tech Support Engineer: Fire & Security Systems

Mustard Seed Systems Corporation; Dasmariñas; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Sick leave pro-rated

Vacation leave pro-rated

Free HMO upon regularization

Load allowance

Transportation allowance

Meal allowance

All government-mandated benefits

Job summary

Mustard Seed Systems Corporation is seeking a dedicated Technical Support Engineer in Dasmariñas, Cavite. You will install and configure hardware and software, perform troubleshooting, and provide timely technical support to clients, building strong relationships to resolve issues professionally.

The ideal candidate has a BS in Electronics & Communications Engineering or Electrical Engineering (or IT), with a year of relevant experience, and willingness to work onsite.

Qualifications

• Graduate with BS in Electronics & Communications Engineering or Electrical Engineering, IT or related field.
• Licensed ECE/EE is a plus.
• At least 1 year of working experience as Service Engineer or Technical Engineer.
• Familiar with Building Technology Systems, CCTVs, door access, PAVA and FDAS.

Responsibilities

• Establish a professional relationship with clients and address concerns.
• Be accommodating, well-spoken and attentive to customer inquiries.
• Install and configure hardware/software products.
• Troubleshoot and repair hardware products.
• Prepare daily and weekly repair reports.
• Provide technical support to customers.
• Provide timely responses to service issues and requests.
• Background in preventive maintenance of Fire Detection and Alarm System and related safety products.

Skills

Customer service

Technical support

Hardware troubleshooting

Communication skills

Multitasking

Education

BS in Electronics and Communications Engineering or Electrical Engineering, IT or related field

Tools

FDAS knowledge

CCTV systems

Door access systems

PAVA systems

Job description

Mustard Seed Systems Corporation is seeking a dedicated Technical Support Engineer in Dasmariñas, Cavite. You will install and configure hardware and software, perform troubleshooting, and provide timely technical support to clients, building strong relationships to resolve issues professionally.

The ideal candidate has a BS in Electronics & Communications Engineering or Electrical Engineering (or IT), with a year of relevant experience, and willingness to work onsite.