Energy & Telecom Customer Advocate | Onsite Eastwood

Sourcefit Philippines, Inc.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Sourcefit Philippines, Inc. is seeking a dedicated Customer Service Representative to join its frontline contact center team in Eastwood, Quezon City.

The role involves handling inquiries across calls, email, and webchat, providing guidance on energy and telecommunications services, and supporting online and voice sales. The ideal candidate will have excellent English communication, a strong customer service orientation, and the ability to manage customer interactions professionally and

Qualifications

• Excellent written and verbal English communication.
• Strong customer service orientation with professional interaction.
• Good interpersonal skills and ability to build rapport with customers.
• Strong listening, problem-solving, and customer engagement abilities.
• Comfortable handling inquiries via phone, email, and webchat.
• Ability to learn and navigate multiple systems and applications.
• Strong organizational and time-management skills in a fast-paced environment.

Responsibilities

• Handle incoming and outgoing customer calls, emails, and webchat inquiries professionally and efficiently.
• Serve as the primary contact for customers on electricity, gas, phone, internet, and other utilities.
• Address and resolve inquiries regarding energy and telecommunications products and services.
• Assist customers with arranging utility connections and selecting suitable products.
• Support customers through online and voice sales channels with accurate information.

Skills

English communication

Customer service

Interpersonal skills

Listening & problem solving

Multi-channel support

Sales aptitude

Digital literacy

Team collaboration

Job description

Sourcefit Philippines, Inc. is seeking a dedicated Customer Service Representative to join its frontline contact center team in Eastwood, Quezon City.

The role involves handling inquiries across calls, email, and webchat, providing guidance on energy and telecommunications services, and supporting online and voice sales. The ideal candidate will have excellent English communication, a strong customer service orientation, and the ability to manage customer interactions professionally and