Onsite Dispatch Floor Lead & Coach | Night Shifts

Private Advertiser; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

SSS, PhilHealth, Pag-IBIG

HMO coverage

Paid leaves

Night differential pay

Job summary

Private Advertiser is seeking a hands-on Supervisor to lead a small team of dispatchers on the floor, while handling live operations yourself. This working lead role requires coaching, monitoring, and ensuring on-day performance.

You’ll be the Operations Manager’s eyes on the floor, guiding staff, documenting incidents, and coordinating shift coverage. The role is 100% onsite at Eastwood City, Quezon City, with opportunities to shape a positive, accountable culture.

Qualifications

• 1–2 years of team leadership or similar role.
• Experience in BPO, contact center, or dispatch/logistics operations preferred.
• Strong communication and coaching skills; comfortable giving direct feedback.
• Organized with solid documentation practices.

Responsibilities

• Lead a team of dispatchers on the floor while actively handling dispatch work yourself.
• Monitor real-time performance, attendance, and adherence to targets, helping the team stay on track.
• Provide day-to-day guidance and on-the-spot coaching, and support formal coaching sessions.
• Serve as the first point of contact for floor issues, escalating to the Operations Manager with documentation.
• Help new hires get up to speed through shadowing and floor support.
• Track and report daily/weekly metrics to the Operations Manager.
• Keep accurate notes on incidents and coaching conversations for decision support.
• Help coordinate shift coverage when team members are absent.
• Model standards and build a positive, accountable culture.

Skills

Team leadership

Coaching

Communication

Documentation

Shift work

Onsite work

Job description

Private Advertiser is seeking a hands-on Supervisor to lead a small team of dispatchers on the floor, while handling live operations yourself. This working lead role requires coaching, monitoring, and ensuring on-day performance.

You’ll be the Operations Manager’s eyes on the floor, guiding staff, documenting incidents, and coordinating shift coverage. The role is 100% onsite at Eastwood City, Quezon City, with opportunities to shape a positive, accountable culture.