Operations Supervisor/Team Lead

Sysgen RPO, Inc.; Muntinlupa; On-site; PHP 500,000 - 900,000; Full time

Job summary

Sysgen RPO, Inc. in Metro Manila is seeking an experienced Operations Manager who will oversee daily operations and lead a small team to deliver consistent results.

The role requires a bachelor's degree and strong skills in process improvement, KPI tracking, and stakeholder coordination, with an early morning shift (7AM–4PM) and 100% on-site work in Muntinlupa.

Candidates should be organized, communicative, and capable of driving operational efficiency across processes and staff performance.

Qualifications

• Bachelor's degree holder.
• Experience in operations management and team coordination.
• Strong organizational, problem-solving, and communication skills.
• Experience managing daily operations, processes, and staff.
• Experience in process improvement, reporting and operational metrics, and stakeholder/client coordination.
• Ability to monitor performance (KPI/SLA) and ensure operational efficiency.
• Relevant management experience preferred.
• Amenable to work on an early morning shift (7AM - 4PM).
• Willing to work in Muntinlupa City (100% on-site).

Responsibilities

• Oversee daily operations and supervise staff.
• Monitor KPI/SLA and drive efficiency.
• Coordinate with stakeholders and clients.
• Lead process improvement initiatives and reporting.
• Ensure on-site operations in Muntinlupa.

Skills

Operations management

Team coordination

Process improvement

KPI monitoring

Stakeholder coordination

Communication

Problem solving

Education

Bachelor's degree

Job description

• Must be a bachelor's degree holder.

• Experience in operations management and team coordination.

• Strong organizational, problem-solving, and communication skills.

• Experience managing daily operations, processes, and staff.

• Experience in process improvement, reporting and operational metrics, and stakeholder/client coordination.

• Ability to monitor performance (KPI/SLA) and ensure operational efficiency.

• Relevant management experience preferred.

• Amenable to work on an early morning shift (7AM - 4PM).

• Willing to work in Muntinlupa City (100% on-site).