Onsite Day-Shift Customer Support Pro — HMO + Dependent

HGS Offshore Staffing Solutions; Taguig; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Day 1 HMO Coverage

1 free dependent upon regularization

Job summary

HGS Offshore Staffing Solutions is seeking a Customer Service Specialist for day shift at the BGC Office in Taguig. The role emphasizes delivering top-tier support via calls, chat, and email, with a focus on customer satisfaction.

Applicants must have 2 years of international BPO experience and chat experience, along with excellent written and verbal communication skills. A customer-first mindset and strong problem-solving abilities are essential.

Qualifications

• 2 yrs International BPO Experience - REQUIRED.
• Chat experience - REQUIRED.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and a customer-first attitude.

Responsibilities

• Deliver exceptional customer service via calls, chat, and email.
• Handle customer inquiries, complaints, and support requests efficiently and professionally.
• Troubleshoot and resolve product or service issues to ensure customer satisfaction.
• Collaborate with internal teams to resolve complex issues.

Skills

International BPO experience

Chat experience

Written and verbal communication

Problem solving and customer-first

Job description

HGS Offshore Staffing Solutions is seeking a Customer Service Specialist for day shift at the BGC Office in Taguig. The role emphasizes delivering top-tier support via calls, chat, and email, with a focus on customer satisfaction.

Applicants must have 2 years of international BPO experience and chat experience, along with excellent written and verbal communication skills. A customer-first mindset and strong problem-solving abilities are essential.