Onsite Customer Support Specialist – Financial Services

Hammerjack Pty Ltd; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Infosys BPM Philippines invites applications for a customer support ambassador role, handling calls, email, and chat with a focus on resolving issues per SOPs. The job emphasizes research, accuracy, and opportunity spotting for related products and services.

The role requires 18+ months BPO experience, strong English skills, and attention to detail, with 100% onsite work at Clark. Nights, weekends, and split shifts may be required to meet KPIs and regulatory standards.

Qualifications

• Graduate of any degree; undergraduates are encouraged to apply with compensatory BPO experience.
• Excellent communication skills and fluency in speaking, writing, and reading English.
• With at least 18 months of BPO experience, preferably supporting financial services programs.
• Good attention to detail and strong problem-solving skills.
• Customer-focused, solution-oriented, and KPI-driven.
• Teachable and demonstrates good business etiquette.
• Willing to work 100% onsite.
• Candidates who live nearby our offices will have better advantages.
• Willing to work on night shifts, shifting schedules, weekends, holidays, and split offs as necessary.

Responsibilities

• Assist customers primarily through calls, with email and chat support depending on program and business needs, and provide timely and appropriate resolutions following established SOPs.
• Perform research and due diligence to resolve customer concerns, provide accurate information, and identify opportunities to recommend relevant products and services.
• Navigate multiple online applications and maintain knowledge of financial and banking products and services to effectively assist customers.
• Meet program-specific KPIs and SLAs while ensuring customer satisfaction.
• Adhere to established processes, policies, procedures, and applicable regulatory and legal requirements.
• Perform assigned tasks and ad-hoc responsibilities based on business needs.

Skills

Communication

English fluency

BPO experience

KPI-driven

Detail-oriented

Education

Bachelor's degree or higher

Undergraduate with BPO experience

Job description

Infosys BPM Philippines invites applications for a customer support ambassador role, handling calls, email, and chat with a focus on resolving issues per SOPs. The job emphasizes research, accuracy, and opportunity spotting for related products and services.

The role requires 18+ months BPO experience, strong English skills, and attention to detail, with 100% onsite work at Clark. Nights, weekends, and split shifts may be required to meet KPIs and regulatory standards.