Onsite Customer Support Specialist — Australian Hours

Capgemini Philippines Corp.; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

Capgemini Philippines Corp. is seeking a Customer Service Team Member to be the first point of contact for customers, delivering exceptional service across phone, email, and chat. You will handle inquiries, resolve issues, and strive to maintain high customer satisfaction.

The role requires on-site work at McKinley West, Taguig or SM MOA Complex, Pasay, with availability for Australian business hours. A positive, team-oriented attitude and at least 1 year of experience are preferred.

Qualifications

• Fluent English communication with customers.
• Ability to identify and resolve customer issues efficiently.
• Proactive team player with a positive attitude.

Responsibilities

• Respond to customer inquiries promptly via phone, email or chat.
• Clarify complaints, determine cause and offer solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to internal teams.
• Provide feedback on the efficiency of the customer service process.
• Stay updated on product knowledge, promotions, and company policies.

Skills

Excellent English

Issue resolution

Team player

1 year experience

Job description

Capgemini Philippines Corp. is seeking a Customer Service Team Member to be the first point of contact for customers, delivering exceptional service across phone, email, and chat. You will handle inquiries, resolve issues, and strive to maintain high customer satisfaction.

The role requires on-site work at McKinley West, Taguig or SM MOA Complex, Pasay, with availability for Australian business hours. A positive, team-oriented attitude and at least 1 year of experience are preferred.