Onsite Customer Service Associate | Manila Locations

Gratitude Philippines; Manila; On-site; PHP 257,000 - 413,000; Full time

Job summary

Gratitude Philippines is hiring Customer Service Associates for multiple Metro Manila locations. All roles are 100% onsite and cover voice, non-voice, blended chat, travel-related, sales, and technical support accounts.

You will handle inquiries, provide information, and resolve issues while meeting quality and productivity targets. Applicants must meet the location-specific requirements and be willing to work shifting schedules.

Qualifications

• Strong communication and interpersonal skills.
• Customer-oriented attitude and problem-solving abilities.
• Willingness to work on shifting schedules, including night shifts where applicable.

Responsibilities

• Handle customer inquiries through inbound calls, chat, or other assigned communication channels.
• Provide accurate information and effective solutions to customer concerns.
• Address customer complaints and resolve issues professionally.
• Assist with account-related, sales, technical, or travel-related inquiries, depending on the account.
• Maintain positive customer relationships and ensure customer satisfaction.
• Document customer interactions and update relevant account information.
• Follow company policies, procedures, and quality standards.
• Achieve assigned productivity, performance, and customer satisfaction targets.

Skills

Good English communication

Customer service

Communication

Education

High School / Senior High School

College graduates welcome

Job description

Gratitude Philippines is hiring Customer Service Associates for multiple Metro Manila locations. All roles are 100% onsite and cover voice, non-voice, blended chat, travel-related, sales, and technical support accounts.

You will handle inquiries, provide information, and resolve issues while meeting quality and productivity targets. Applicants must meet the location-specific requirements and be willing to work shifting schedules.