Onsite CSR in Manila — Growth, Training & Bonuses

GDV BUSINESS SERVICES CO.; Manila; On-site; PHP 355,000 - 426,000; Full time

Benefits offered by this job

Competitive salary

Sign-on bonus

Career development

Team environment

Health and wellness benefits

Performance incentives

Onsite training

Job summary

GDV Business Services Co. is seeking enthusiastic Customer Service Representatives to join on a full-time, onsite basis at our Manila facility. You will be the voice of our clients, delivering outstanding service to a diverse clientele in Ermita, Manila City, Metro Manila.

Applicants should have a high school diploma or equivalent; English fluency is essential, with prior call centre experience preferred. Training and career development are provided, along with competitive compensation and

Qualifications

• High school diploma or equivalent; college education is a plus.
• Proven customer service experience, preferably in a call centre.
• Excellent verbal and written English communication.
• Strong listening and problem-solving abilities.
• Patient and empathetic approach to interactions.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and CRM software.
• Calm under pressure and professional in difficult situations.
• Reliable, punctual, and committed to attendance.
• Willingness to training and development.
• Filipino citizenship or valid work permit for onsite employment in the Philippines.

Responsibilities

• Handle incoming and outgoing customer calls with professionalism.
• Respond to customer inquiries and concerns regarding products or services.
• Provide accurate information and resolve issues effectively.
• Document customer interactions and maintain detailed records.
• Follow protocols to maintain service quality standards.
• Process customer requests, orders and transactions accurately.
• Collaborate with team members to resolve complex issues.
• Meet individual and team KPIs.
• Provide feedback for service improvements.
• Maintain a professional and positive attitude in all interactions.

Skills

Customer service

Communication

Multitasking

Time management

CRM software

Problem solving

English proficiency

Patience

Empathy

Education

High school diploma or equivalent

College education a plus

Tools

CRM software

Job description

GDV Business Services Co. is seeking enthusiastic Customer Service Representatives to join on a full-time, onsite basis at our Manila facility. You will be the voice of our clients, delivering outstanding service to a diverse clientele in Ermita, Manila City, Metro Manila.

Applicants should have a high school diploma or equivalent; English fluency is essential, with prior call centre experience preferred. Training and career development are provided, along with competitive compensation and