Onsite Concierge: Elevate Guest Experience & Revenue

Royal Caribbean Cruises Ltd; Pasay; On-site; PHP 320,000 - 520,000; Full time

Job summary

Royal Caribbean Cruises Ltd. is seeking a Silver Concierge Agent to join our Makati office. This on-site role focuses on post-sales service, upselling add-ons, and driving guest satisfaction and revenue growth.

Responsibilities include handling bookings, hotel and transfer arrangements, proactive follow-ups, and maintaining accurate guest records. You will collaborate with the team to improve processes and ensure high standards of service and engagement.

Qualifications

• Minimum 2 years’ experience in sales, customer service, sales support, or a similar travel-related role.

Responsibilities

• Serve as first point of contact for guests via phone and email.
• Manage bookings, inclusions, and upsell add-ons.
• Handle hotel/land arrangements and transfers.
• Provide proactive follow-ups to maximize satisfaction.
• Identify upsell opportunities to drive revenue.
• Maintain accurate guest records.
• Collaborate with team to improve processes.

Skills

Upselling

Sales experience

Customer communication

Problem-solving

Customer retention

Job description

Royal Caribbean Cruises Ltd. is seeking a Silver Concierge Agent to join our Makati office. This on-site role focuses on post-sales service, upselling add-ons, and driving guest satisfaction and revenue growth.

Responsibilities include handling bookings, hotel and transfer arrangements, proactive follow-ups, and maintaining accurate guest records. You will collaborate with the team to improve processes and ensure high standards of service and engagement.