Onsite Car Insurance Account — Customer Care Pro

EPSILON GROUP SERVICES INC.; Manila; On-site; PHP 157,000 - 262,000; Full time

Job summary

EPSILON GROUP SERVICES INC. in Manila is hiring a Customer Service Representative for a Car Insurance Account. You will handle customer inquiries, assist with account and policy concerns, and provide accurate information and solutions to customers.

Ideal candidates have at least a high school diploma, 6 months of customer-facing experience, good English communication, and strong interpersonal and problem-solving skills. This is an onsite role with shifting schedules to meet service targets.

Qualifications

• At least a high school graduate
• 6 months of customer-facing experience
• Experience in customer service, retail, sales, hospitality, or similar environments is an advantage
• Good English communication skills
• Strong interpersonal and problem-solving skills
• Customer-focused and detail-oriented
• Willing to work onsite
• Amenable to shifting schedules

Responsibilities

• Handle customer inquiries related to car insurance products and services.
• Assist customers with account and policy-related concerns.
• Provide accurate information and appropriate solutions.
• Address customer questions professionally and efficiently.
• Assist with service-related requests and concerns.
• Document customer interactions accurately.
• Escalate complex concerns to the appropriate team when necessary.
• Follow established customer service, quality, and security procedures.
• Meet customer satisfaction and performance targets.

Skills

Customer-facing experience

English communication skills

Interpersonal skills

Problem-solving skills

Detail-oriented

Willingness to work onsite

Education

High school diploma

Job description

EPSILON GROUP SERVICES INC. in Manila is hiring a Customer Service Representative for a Car Insurance Account. You will handle customer inquiries, assist with account and policy concerns, and provide accurate information and solutions to customers.

Ideal candidates have at least a high school diploma, 6 months of customer-facing experience, good English communication, and strong interpersonal and problem-solving skills. This is an onsite role with shifting schedules to meet service targets.