Onsite Annuities & Insurance Support Specialist

Gratitude Philippines; Cebu City; On-site; PHP 268,000 - 357,000; Full time

Job summary

Gratitude Philippines in Cebu City is seeking a customer support associate to handle inbound inquiries about annuities and insurance policies, onsite with a shifting schedule.

The role requires 1 year of customer contact experience and B1 high English proficiency; you will assist with policy updates, claims, and account concerns while documenting interactions accurately in the system.

This is a hands-on position offering a competitive salary package to be discussed.

Qualifications

• 2nd Year College enrollment.
• 1 year of Customer Contact Experience (CCE) – required.
• B1 High English proficiency – required.

Responsibilities

• Handle inbound customer inquiries regarding annuities and insurance policies.
• Assist with policy updates, claims, and account concerns.
• Resolve customer issues and escalate complex cases.
• Document interactions accurately in the system.

Skills

Customer Service

Insurance Support

Annuities

Communication Skills

Problem Solving

Documentation

Education

2nd Year College

Job description

Gratitude Philippines in Cebu City is seeking a customer support associate to handle inbound inquiries about annuities and insurance policies, onsite with a shifting schedule.

The role requires 1 year of customer contact experience and B1 high English proficiency; you will assist with policy updates, claims, and account concerns while documenting interactions accurately in the system.

This is a hands-on position offering a competitive salary package to be discussed.