Onsite Administration Officer - Growth, Precision & Customer Care

MicroSourcing; Philippines; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing in Libis, Quezon City is hiring an Administration Officer to handle key customer orders across online, email and fax, and to manage the end-to-end account lifecycle in Pronto ERP. This onsite role requires precise data entry, solid Excel skills, and a customer-focused mindset.

You will collaborate with Operations, Sales, and Finance to resolve inquiries, balance batches, and ensure accurate records.

Qualifications

• Minimum 3 years of data entry experience in an administrative or operations management role.
• Intermediate Excel proficiency with VLOOKUP, pivot tables, and data analysis.
• Strong customer service background with the ability to handle inquiries and drive retention.
• High attention to detail for accurate order entry and ERP/account maintenance (Pronto).
• Safety-first mindset with ability to report risks, hazards and incidents per policy.

Responsibilities

• Key customer orders accurately and timely across online, email, and fax channels.
• Manage end-to-end account lifecycle from opening new customer accounts in Pronto to updates in GSA/BSA.
• Resolve inquiries and manual adjustment requests with professional follow-through and escalation when needed.
• Support branch operations by balancing batches, processing first-order payments, and maintaining records.
• Collaborate with Operations, Sales, and Finance to address requests and maximize team productivity.

Skills

Data entry

Excel proficiency

Customer service

Attention to detail

Safety mindset

Tools

Pronto ERP

Job description

Discover your 100% YOU with MicroSourcing!

Position: Administration Officer

Location: Libis, Quezon City

Work setup & shift: Onsite

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As an Administration Officer, you will:

• Key customer orders accurately and timely across multiple channels, including online, email, and fax platforms.
• Manage the end-to-end account lifecycle, from opening new customer accounts in Pronto to updating GSA/BSA information and change-of-detail requests.
• Resolve customer inquiries and manual adjustment requests, ensuring professional follow-through and escalation to management when necessary.
• Support branch operations by balancing batches, processing first-order payments, and ensuring all record-keeping is meticulously maintained.
• Collaborate with internal stakeholders, including Operations, Sales, and Finance, to address customer requests and maximize team productivity.
  
  

What You Need

Non-negotiables

• Minimum 3 years of data entry experience in an administrative or operations management role.
• Intermediate Excel Proficiency, including the ability to utilize VLOOKUPs, pivot tables, and perform data analysis.
• Strong Customer Service background with the ability to handle professional inquiries and drive customer retention.
• High Attention to Detail to ensure accurate keying of orders and account maintenance within ERP systems (Pronto).
• Safety-First Mindset and a commitment to reporting risks, hazards, and incidents in line with company policy.
  
  

Preferred Skills/expertise

• System Knowledge: Prior experience using Pronto ERP software is highly regarded.
• Problem Solving: Proven ability to investigate manual adjustments and resolve dissatisfied customer issues.
• Industry Knowledge: Familiarity with the gas or industrial utilities industry is a plus.
• Communication: Excellent verbal and non-verbal communication skills to liaise effectively with Australian-based stakeholders.
• Initiative: A proactive approach to improving personal product knowledge and optimizing team workflows.
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply*