Online Retail Fulfillment Specialist

MUJI Philippines Corp.; Makati; On-site; PHP 246,000 - 357,000; Full time

Job summary

MUJI Philippines Corp. is seeking an Online Retail Associate to handle daily e-commerce operations, processing orders, answering inquiries, and supporting omnichannel fulfillment. The role sits within MUJI Philippines’ online operations team in Metro Manila.

The candidate should have a bachelor’s degree and at least 1 year of relevant retail operations experience, with strong customer focus and communication skills. Flexibility to work holidays and weekends is required.

Qualifications

• Bachelor’s degree in any course; retail store operations experience is an advantage.
• Minimum of one year relevant experience in Retail Store Operations as a sales associate, store associate, or retail specialist.
• Ability to adapt quickly in a fast paced environment; strong communication and interpersonal skills.
• Customer first mindset and good analytical capabilities.

Responsibilities

• Pick, pack, email, and complete customer online orders, returns, exchanges, and refunds.
• Respond to customer inquiries via email, chat, or social media promptly and professionally.
• Identify opportunities to improve customer experience and maximize sales.
• Collaborate with the team and support omnichannel fulfillment activities.

Skills

Adaptability

Analytical skills

Communication

Customer focus

Education

Bachelor's degree

Job description

MUJI Philippines Corp. is seeking an Online Retail Associate to handle daily e-commerce operations, processing orders, answering inquiries, and supporting omnichannel fulfillment. The role sits within MUJI Philippines’ online operations team in Metro Manila.

The candidate should have a bachelor’s degree and at least 1 year of relevant retail operations experience, with strong customer focus and communication skills. Flexibility to work holidays and weekends is required.