Online Installations Technician

OnlineHelpers; Metro Manila; Remote; PHP 344,000 - 620,000; Full time

Job summary

OnlineHelpers is seeking an experienced Online Installation Technician to remotely support the installation of AI systems in the U.S. You will guide on-the-ground technicians through installation steps, troubleshoot issues, and ensure successful implementations.

This fully remote contractor position requires excellent English communication, technical expertise, and the ability to work rotating shifts to support 24/7 operations.

Qualifications

• Excellent command of English; clear, confident communication.
• Experience with hardware, software, and troubleshooting.
• Ability to guide on-the-ground technicians remotely.
• Proactive, self-driven learner with strong organizational skills.
• Willingness to work rotating night/day shifts for 24/7 coverage.

Responsibilities

• remotely support AI system installations and troubleshooting.
• Guide on-site technicians through installation steps.
• Communicate with partners and customers as needed.
• Manage installation-related tasks and ensure quality outcomes.

Skills

Excellent English

Technical setup

English communication

Hardware & software

Troubleshooting

Stress management

Self-learning

Organizational skills

Full-time commitment

Rotating shifts

Job description

As an Online Installation Technician, you will play a critical role in remotely supporting the installation of AI systems in the U.S. This is a fully remote contractor position where you will guide on-the-ground technicians through various installation steps, ensuring successful implementation and troubleshooting of any issues that arise. Your expertise in hardware, software, and troubleshooting will be essential in maintaining smooth operations and delivering high-quality support to our partners and customers. Payment for this role is on an hourly basis.

You would bring:

• Excellent Communication Skills: Proficient in English with an easy-to-understand accent, confidence in speaking, and smooth communication skills.
• Technical Equipment: Dedicated work PC with a fast and stable internet connection, sufficient RAM, and adequate memory.
• Experience: Proven experience in handling communication in English, including calls and interactions with various business partners.
• Technical Expertise: Familiarity with hardware, software, and troubleshooting. This role requires candidates who can handle technical tasks beyond basic help, such as adjusting laptop brightness or taking screenshots.
• Stress Management: Ability to remain calm and take control of situations under stress.
• Self-Learning Ability: A fast learner with the capability to research and troubleshoot issues independently before seeking assistance.
• Organizational Skills: Well-organized and detail-oriented approach to work.
• Full-Time Commitment: Willingness to dedicate full time to the role, with the opportunity for growth and development within the company.
• Flexibility: Ability to work rotating shifts, including nights, weekends, and holidays, to support our 24/7 operations.

About the role:

• Remote Position: This is a fully remote job where you will work from your location, managing installations and support virtually.
• Collaboration: Work closely with on-site technicians to complete AI system installations, including troubleshooting issues during the process. You will guide the on-the-ground technician through various installation steps.
• Communication: Effectively communicate with external personnel from our partners and customers as needed.
• Task Management: Handle installation-related tasks assigned by the company.