Oncology Front Desk & Patient Care Specialist

We Hope Medical Group; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

We Hope Medical Group in Angeles, Philippines seeks a dedicated Medical Receptionist for our PTG Angeles Chemotherapy Center. You will be the first point of contact for patients, healthcare professionals, and visitors, ensuring a welcoming and efficient environment and smooth administrative operations.

Key responsibilities include patient check-in/out, insurance verification, appointment scheduling, billing inquiries, and maintaining confidential records.

Qualifications

• College Graduate (Any course).
• Experience as receptionist or in similar admin role within a medical/healthcare setting.
• Proficient in medical management software and office management systems.
• Excellent verbal and written communication in English and Filipino.
• Strong organizational and time management abilities.

Responsibilities

• Greeting and welcoming patients, visitors, and healthcare professionals with professionalism and compassion.
• Managing patient check-in and check-out procedures, including verifying insurance information and collecting necessary documentation.
• Scheduling and coordinating patient appointments using medical management systems.
• Answering telephone enquiries and directing calls to appropriate departments or personnel.
• Maintaining accurate and confidential patient records in accordance with healthcare regulations.
• Processing patient payments and handling administrative billing enquiries.
• Maintaining a clean, organized, and professional reception area.
• Assisting with general administrative tasks such as filing, data entry, and correspondence.
• Providing patients with information about services, treatment options, and facility procedures.
• Coordinating with clinical and administrative staff to ensure smooth daily operations.
• Managing waiting areas to ensure patient comfort and satisfaction.

Skills

Reception experience

Medical software

Office systems

Bilingual English/Filipino

Organizational skills

Time management

Confidentiality

MS Office

Data entry

Reliability

Willingness to learn

Oncology center experience

Education

College degree (Any course)

Tools

Microsoft Office Suite

Data management systems

Job description

We Hope Medical Group in Angeles, Philippines seeks a dedicated Medical Receptionist for our PTG Angeles Chemotherapy Center. You will be the first point of contact for patients, healthcare professionals, and visitors, ensuring a welcoming and efficient environment and smooth administrative operations.

Key responsibilities include patient check-in/out, insurance verification, appointment scheduling, billing inquiries, and maintaining confidential records.