Onboarding Specialist – US Ops (Hybrid)

LanguageLine Solutions LLC; Makati; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary package + onsite

Comprehensive HMO coverage

Early regularization eligibility

Job summary

PSG Global Solutions is seeking an Onboarding Coordinator to drive compliant onboarding for National Accounts, Office of the President, and Vendor Neutral programs in a fast-paced US-based environment. You will manage drug screenings, background checks, I-9 verification, and health testing, while communicating with candidates and recruiters.

The role demands strong organizational skills, attention to detail, and the ability to handle multiple files while meeting deadlines.

Qualifications

• At least 1 year of BPO or shared services experience.
• Experience supporting US-based business operations or administrative processes.
• Previous graveyard or night-shift experience.
• Stable employment history with minimal short-term job changes.
• Virtual Assistant, administrative coordination, or high-volume processing experience is preferred.
• Proficiency in Microsoft applications (Word, Excel, Outlook).

Responsibilities

• Manage onboarding requirements, including drug screenings, background checks, I-9 verification, occupational health assessments, medical testing, and applicable forms.
• Monitor onboarding progress and maintain accurate trackers, reports, and documentation.
• Provide timely status updates to recruiters and relevant stakeholders.
• Communicate with candidates through phone calls, email, SMS, and Microsoft Teams.
• Verify the completeness, accuracy, and compliance of onboarding records.
• Handle multiple onboarding files while meeting deadlines and turnaround expectations.
• Manage system access requirements, including passwords and identification records.
• Access and monitor work orders and onboarding tasks through SharePoint and internal systems.
• Coordinate schedules, meetings, and virtual communications using Outlook and Microsoft Teams.

Skills

Organizational skills

Written communication

Verbal communication

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

PSG Global Solutions is seeking an Onboarding Coordinator to drive compliant onboarding for National Accounts, Office of the President, and Vendor Neutral programs in a fast-paced US-based environment. You will manage drug screenings, background checks, I-9 verification, and health testing, while communicating with candidates and recruiters.

The role demands strong organizational skills, attention to detail, and the ability to handle multiple files while meeting deadlines.