Onboarding Specialist

CS Outsource; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

CS Outsource in the Philippines is seeking a Property Onboarding Specialist to manage the onboarding of new properties into our portfolio. You will coordinate with property owners, vendors, cleaners, and internal teams to ensure every property is launch-ready and operational before going live.

The role requires 1–2+ years in property management, short-term rentals, or hospitality. Experience with Airbnb/VRBO/Booking.com and familiarity with PMS tools like Guesty or Hostaway is preferred.

Qualifications

• 1–2+ years of experience in property management, short-term rentals, hospitality, or operations.
• Experience with Airbnb, VRBO, Booking.com, or similar platforms.
• Familiarity with PMS/channel management systems such as Guesty, Hostaway, Hostfully, Lodgify, or Hospitable is preferred.
• Strong organizational and project coordination skills.
• Excellent written and verbal communication skills.

Responsibilities

• Manage the end-to-end onboarding process for new properties.
• Collect and organize property information, documents, photos, access details, and inventory lists.
• Set up and maintain property listings across Airbnb, VRBO, Booking.com, and other platforms.
• Configure properties within the PMS/channel manager and ensure accurate rates, availability, fees, and policies.
• Coordinate photography, cleaning, maintenance, inspections, and property setup.
• Create and verify property listings, descriptions, amenities, house rules, and check-in instructions.
• Work with owners and vendors to resolve onboarding issues and meet launch deadlines.
• Maintain accurate onboarding trackers, documentation, and status updates.
• Coordinate with operations and guest experience teams to ensure a smooth transition after launch.
• Identify missing information or potential operational issues and proactively address them.

Skills

Property management

Airbnb/VRBO/Booking.com

PMS/Channel management

Organization

Communication

Tools

Google Workspace

Spreadsheets

Job description

We are looking for a highly organized and detail-oriented Property Onboarding Specialist to manage the onboarding of new properties into our portfolio. You will coordinate with property owners, vendors, cleaners, and internal teams to ensure every property is fully prepared and operational before going live.

Key Responsibilities

• Manage the end-to-end onboarding process for new properties.
• Collect and organize property information, documents, photos, access details, and inventory lists.
• Set up and maintain property listings across Airbnb, VRBO, Booking.com, and other platforms.
• Configure properties within the PMS/channel manager and ensure accurate rates, availability, fees, and policies.
• Coordinate photography, cleaning, maintenance, inspections, and property setup.
• Create and verify property listings, descriptions, amenities, house rules, and check-in instructions.
• Work with owners and vendors to resolve onboarding issues and meet launch deadlines.
• Maintain accurate onboarding trackers, documentation, and status updates.
• Coordinate with operations and guest experience teams to ensure a smooth transition after launch.
• Identify missing information or potential operational issues and proactively address them.

Requirements

• 1–2+ years of experience in property management, short-term rentals, hospitality, or operations.
• Experience with Airbnb, VRBO, Booking.com, or similar platforms.
• Familiarity with PMS/channel management systems such as Guesty, Hostaway, Hostfully, Lodgify, or Hospitable is preferred.
• Strong organizational and project coordination skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage multiple properties simultaneously.
• Comfortable working with Google Workspace, spreadsheets, and operational tools.
• Ability to work independently and meet deadlines in a fast-paced environment.

What We’re Looking For

We’re looking for someone who is organized, proactive, detail-oriented, and solution-focused. The ideal candidate can take ownership of the onboarding process, communicate effectively with multiple stakeholders, and ensure every property is launch-ready with minimal supervision.