Onboarding Specialist

Hornetsecurity; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Flexible dress code

Opportunities for personal and professional development

Short decision paths and flat hierarchies

Job summary

Hornetsecurity is seeking a motivated Onboarding Specialist to join their team in Cebu City. This full-time position involves supporting the sales team, conducting presentations, and ensuring a successful onboarding experience for customers.

The ideal candidate will have an IT education and experience in IT support or consulting, excellent communication skills, and a proactive approach. Enjoy a flexible work environment with opportunities for personal and professional development.

Qualifications

• Professional experience in IT support, help desk, onboarding, or consulting.
• Excellent communication and presentation skills.
• Fluency in English required.

Responsibilities

• Support sales team in customer projects.
• Conduct presentations about Hornetsecurity Services.
• Ensure a successful onboarding process.

Skills

IT support

Communication skills

Presentation skills

Customer engagement

Cybersecurity knowledge

Education

IT education

Job description

You want to provide advice, guidance and expertise to existing and new partners? You enjoy communicating and teaching technical knowledge to customers? Then this role could be perfect for you.

We are looking to hire a motivated Onboarding Specialist (m/f/d) who wants to work with an amazing, international team.

This is a full-time position that we are looking to fill as soon as possible, based out of our office in Cebu (IT-Park).

Your Job

• You support our sales team in customer projects.
• You hold presentations about the Hornetsecurity Services.
• You ensure a successful onboarding process to our services for our customers.
• You undertake follow ups, nurturing activity to ensure exceptional service throughout.
• You participate in technical aspects of tenders.
• You assist the sales staff in dealing with complex technical issues.

Your Profile

• You have an IT education.
• You have professional experience in the field of IT support/ help desk/ onboarding/ pre‑sales or consulting of IT solutions, ideally in an IT security or SaaS environment.
• You have excellent communication skills and can present yourself competently and confidently to customers.
• You enjoy convincing customers of Hornetsecurity Services on a technical level in presentations and web meetings.
• Experience in cybersecurity industry is preferred.
• You tackle things proactively, prefer to complete tasks today rather than tomorrow, and enjoy working in an international, fast‑paced environment.
• You are fluent in English (both written and spoken).
• Free space for innovation and independent action in a fast-growing international company with a promising future.
• Short decision paths and flat hierarchies in an open work atmosphere.
• Personal and professional development opportunities.
• No dress code – you can come to work as you like.