Onboarding Coordinator

Carenet Health; Muntinlupa; On-site; PHP 279,000 - 424,000; Full time

Job summary

Carenet Health in Makati is seeking an Onboarding Coordinator to join the Talent Acquisition team for a market-leading candidate onboarding experience. The role is night shift (9pm–6am PH time) and onsite in our Makati office.

You will validate offers, manage candidates through the ATS, and serve as the main contact throughout pre-employment and onboarding. Strong communication, organization, and problem-solving skills are essential.

Qualifications

• Bachelor's degree in HR, Business Administration, Psychology, or related field preferred.
• 1–2 years of onboarding, recruitment, HR operations, or customer-facing experience.
• Experience using ATS and HRIS platforms is preferred.
• Excellent verbal and written communication to engage candidates professionally.
• Strong organizational and time-management skills to handle multiple candidates and deadlines.
• High attention to detail to ensure accuracy of candidate information and onboarding records.
• Strong problem-solving skills to proactively resolve onboarding issues.
• Proficient in Microsoft Office and collaboration tools; able to work onsite.
• Willing to work onsite and support business requirements, including flexible schedules.

Responsibilities

• Validate all offer details to ensure candidate information is accurate before onboarding.
• Move candidates through ATS following onboarding workflows and maintain data accuracy.
• Serve as primary point of contact for assigned candidates through pre-employment and onboarding.
• Proactively engage candidates via phone, email, and virtual meetings for guidance and a positive onboarding experience.
• Schedule and conduct onboarding calls to review requirements, expectations, and start-day information.
• Monitor completion of pre-employment requirements and deadlines.
• Coordinate with Talent Acquisition, HR, Hiring Managers, and Operations for seamless onboarding.
• Provide updates to candidates and stakeholders on onboarding status and start dates.
• Identify and resolve onboarding issues by coordinating with teams to minimize delays.
• Maintain accurate candidate records and ensure data privacy compliance.
• Track onboarding metrics and potential risks, escalating when needed.

Skills

Onboarding experience

Recruitment/HR operations

Communication skills

Time management

Attention to detail

Problem solving

MS Office proficiency

Education

Bachelor's degree in HR, Business Admin, Psychology

Tools

ATS experience

HRIS platforms

Microsoft Office (Outlook/Excel/Word/Teams)

Job description

Looking to elevate your career in the Recruiting and Onboarding space? Join our Talent Acquisition team! We are adding another Onboarding Coordinator who will take part in providing a market-leading candidate onboarding experience.

Work Schedule

Night shift (9pm to 6am PH time)

Work Set up

Onsite in our Makati office

ELIGIBILITY

MUST BE A FILIPINO CITIZEN

Why Carenet?

For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all.

Responsibilities

• Validate all accepted offer details to ensure candidate information is accurate and complete before onboarding begins.
• Manage candidate movement through the Applicant Tracking System (ATS) by following established onboarding workflows and maintaining data accuracy.
• Serve as the primary point of contact (POC) for assigned candidates throughout the pre-employment and onboarding process.
• Proactively engage candidates through phone calls, email, and virtual meeting platforms to provide guidance and maintain a positive onboarding experience.
• Schedule and conduct onboarding calls or virtual meetings to review pre-employment requirements, expectations, and start-day information.
• Monitor and track completion of all pre-employment requirements, ensuring candidates meet required deadlines.
• Coordinate with internal stakeholders, including Talent Acquisition, HR, Hiring Managers, and Operations, to ensure seamless onboarding.
• Provide timely updates to candidates and stakeholders regarding onboarding status, outstanding requirements, and anticipated start dates.
• Identify and resolve onboarding issues or candidate concerns by coordinating with the appropriate teams to minimize delays.
• Maintain accurate candidate records and documentation while ensuring compliance with company policies and data privacy requirements.
• Track onboarding metrics, candidate progress, and potential risks, escalating concerns that may impact start dates or hiring goals.
• Deliver a high-quality candidate experience by providing responsive communication, professional support, and timely follow-up from offer acceptance through Day One.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field preferred.
• At least 1–2 years of experience in onboarding, recruitment, HR operations, or a customer-facing role.
• Experience using an Applicant Tracking System (ATS) and HRIS platforms is preferred.
• Excellent verbal and written communication skills with the ability to engage candidates professionally through phone, email, and virtual meetings.
• Strong organizational and time management skills with the ability to manage multiple candidates and deadlines simultaneously.
• High level of attention to detail to ensure accuracy of candidate information, documentation, and onboarding records.
• Strong problem-solving skills with the ability to proactively identify and resolve onboarding issues.
• Proficient in Microsoft Office applications (Excel, Outlook, Word, and Teams) and other collaboration tools.
• Willing to work onsite and support business requirements, including flexibility to work assigned schedules when needed.

Successful candidate must be willing to report in our Circuit, Makati office.

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.