Onsite Customer Care Specialist — Growth & HMO Benefits

Teleperformance; Naga; On-site; PHP 223,000 - 268,000; Full time

Benefits offered by this job

Earn up to PHP22K monthly

HMO

Career growth opportunities

Fun and inclusive work environment

Job summary

Teleperformance is now TP! Join our team of passionate customer experts delivering world-class care, technical support, and digital solutions for leading global brands. Assist customers with tax service inquiries, appointments, account questions, and billing concerns.

Provide accurate information and resolve issues in a professional manner. Document interactions and follow company policies and privacy standards. Meet customer satisfaction, quality, and productivity goals.

Qualifications

• High school graduate or higher.
• 6 months call center experience required.
• Amenable to work on site.

Responsibilities

• Assist customers with tax service inquiries, appointments, account questions, and billing concerns.
• Provide accurate information and resolve customer issues in a professional manner.
• Support customers with basic online account and tax service navigation.
• Document customer interactions and follow company policies and privacy standards.
• Meet customer satisfaction, quality, and productivity goals.

Education

High School

Job description

Teleperformance is now TP! Join our team of passionate customer experts delivering world-class care, technical support, and digital solutions for leading global brands. Assist customers with tax service inquiries, appointments, account questions, and billing concerns.

Provide accurate information and resolve issues in a professional manner. Document interactions and follow company policies and privacy standards. Meet customer satisfaction, quality, and productivity goals.