Customer Expert - Telco Account |TP Alphaland |Get up to Php 36K retention bonus

Teleperformance; Makati; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

Salary up to Php 25k

Retention bonus up to Php 36k

HMO

Career growth opportunities

Fun and inclusive environment

Job summary

Teleperformance is now TP! Join our team of passionate Customer experts delivering world-class customer care, technical support, and digital solutions for leading global brands.

Alphaland Southgate Mall, EDSA corner Chino Roces Avenue, Makati City

Qualifications

• Graduate of at least High School or Senior High School.
• At least 3 months of call center experience, preferably telco.
• Amenable to work on site.

Responsibilities

• Assisted customers with billing, accounts, plans, and service concerns.
• Provided troubleshooting and effective solutions to customer issues.
• Handled complaints professionally and maintained customer satisfaction.
• Explained products, services, promotions, and account options.
• Processed account changes accurately and maintained customer records.

Skills

Customer service

Call center experience

Communication skills

Education

High School graduate

Job description

Teleperformance is now TP! Join our team of passionate Customer experts delivering world-class customer care, technical support, and digital solutions for leading global brands.

Assisted customers with billing, accounts, plans, and service concerns.

Provided troubleshooting and effective solutions to customer issues.

Handled complaints professionally and maintained customer satisfaction.

Explained products, services, promotions, and account options.

Processed account changes accurately and maintained customer records.

Met customer service, quality, and productivity goals.

Qualifications:

• Graduate of at least High School or Senior High School
• At least 3 months of call center experience, preferably telco
• Amenable to work on site

Benefits:

• Earn up to Php 25,000, get up to Php 36,000 retention bonus
• HMO
• Career growth opportunities
• Fun and inclusive work environment

Alphaland Southgate Mall, EDSA corner Chino Roces Avenue, Makati City