On-Site Service Technician: Lift Systems & Safety

KONE; Makati; On-site; PHP 223,000 - 446,000; Full time

Job summary

KONE is seeking a Service Technician to perform on-site service operations according to service contracts, policies and processes. The role emphasizes customer satisfaction through proactive communication, accurate real-time reporting, and ensuring equipment safety on site.

Responsibilities include planning workload with the service supervisor, identifying site risks, and applying escalation procedures as needed to maintain service quality and safety standards.

Qualifications

• Experience in on-site service operations and customer-facing roles.
• Strong communication skills and attention to safety instructions.

Responsibilities

• Maintain customer satisfaction through quality of service and proactive on-site communication.
• Provide accurate, real-time reporting of work performed at equipment level for records.
• Ensure equipment safety and maintain a safe working environment on site.
• Plan workload effectively in coordination with the service supervisor.
• Identify and report site risks and follow escalation procedures.

Skills

Customer service

On-site communication

Safety awareness

Work planning

Job description

KONE is seeking a Service Technician to perform on-site service operations according to service contracts, policies and processes. The role emphasizes customer satisfaction through proactive communication, accurate real-time reporting, and ensuring equipment safety on site.

Responsibilities include planning workload with the service supervisor, identifying site risks, and applying escalation procedures as needed to maintain service quality and safety standards.