On-Site Patient Care & Booking Specialist

Shinagawa LASIK & Aesthetics Center Corp.; Eastern Manila District; On-site; PHP 290,000 - 424,000; Full time

Job summary

Shinagawa LASIK & Aesthetics Center Corp. in Ortigas Center, Pasig City, seeks a seasoned call center specialist to handle inbound inquiries, bookings, and patient support across social channels and the booking platform.

You will schedule consultations and procedures, upsell services, and ensure high patient satisfaction through clear guidance and timely follow-up. The role requires 1–2 years in a call center, excellent communication, active listening, and negotiation skills, with on-site work

Qualifications

• Minimum 1–2 years of call center experience.
• Outbound sales experience is a strong advantage.
• Excellent communication, active listening, and negotiation skills.

Responsibilities

• Address patient inquiries, feedback, and complaints across social media channels and the booking platform, escalating complex issues when necessary.
• Schedule and manage appointments for consultations, surgeries, and procedures.
• Build strong patient relationships by providing accurate guidance on treatments and services.
• Monitor daily inbound performance to deliver actionable insights for marketing and sales teams.
• Convert qualified patient inquiries into confirmed bookings and sales.
• Make 20-30 daily outbound calls to leads to introduce services and drive high-conversion appointment bookings.
• Handle patient objections effectively and cross-sell/upsell services.
• Conduct post-care satisfaction surveys and generate new client referrals.
• Perform additional tasks assigned by management as needed.

Skills

Communication skills

Active listening

Negotiation

Education

College Degree / Vocational Diploma

Senior High School Graduate with relevant call center experience

Job description

Shinagawa LASIK & Aesthetics Center Corp. in Ortigas Center, Pasig City, seeks a seasoned call center specialist to handle inbound inquiries, bookings, and patient support across social channels and the booking platform.

You will schedule consultations and procedures, upsell services, and ensure high patient satisfaction through clear guidance and timely follow-up. The role requires 1–2 years in a call center, excellent communication, active listening, and negotiation skills, with on-site work