On-Site Night-Shift Customer Support Agent (HMO Included)

TASQ Staffing Solutions; Davao City; On-site; PHP 167,000 - 290,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

TASQ Staffing Solutions is seeking Customer Service Representatives to join our growing team in the Philippines. You will deliver excellent service to clients through clear communication, problem solving, and accurate record-keeping.

This on-site role requires a friendly, dependable candidate ready to start ASAP. You'll handle inquiries via phone, email, and chat, work graveyard shifts, and contribute to improving service processes while achieving individual and team targets.

Qualifications

• Must be conversant in English with good spoken and written skills.
• No prior experience required for the role.
• High school graduate or equivalent education.
• On-site work arrangements within the Philippines are a requirement.
• Willing to work graveyard shift and shifting schedules.
• Available to start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

English proficiency

Education

High school graduate

Job description

TASQ Staffing Solutions is seeking Customer Service Representatives to join our growing team in the Philippines. You will deliver excellent service to clients through clear communication, problem solving, and accurate record-keeping.

This on-site role requires a friendly, dependable candidate ready to start ASAP. You'll handle inquiries via phone, email, and chat, work graveyard shifts, and contribute to improving service processes while achieving individual and team targets.