On-Site Call Center Agent — Night Shift (English)

TASQ Staffing Solutions; Canlandog; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

TASQ Staffing Solutions is seeking Customer Service Representatives to join fast-growing accounts in the Philippines. You will respond to inquiries via phone, email, and chat, resolve issues with a focus on first-call resolution, and maintain records of customer interactions.

Role requires high school completion, English fluency, on-site work, and willingness to work graveyard shifts. Start ASAP with opportunities for incentives.

Qualifications

• High school graduate.
• No experience required to apply.
• Must be conversant in both spoken and written English.
• On-site work within the Philippines.
• Willing to work graveyard shift and shifting schedule.
• Able to start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

English proficiency

Customer service basics

Communication skills

Team collaboration

Education

High school graduate

Job description

TASQ Staffing Solutions is seeking Customer Service Representatives to join fast-growing accounts in the Philippines. You will respond to inquiries via phone, email, and chat, resolve issues with a focus on first-call resolution, and maintain records of customer interactions.

Role requires high school completion, English fluency, on-site work, and willingness to work graveyard shifts. Start ASAP with opportunities for incentives.