On-Site Level 2 Service Desk Engineer
enablesGROUP
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Benefits offered by this job
Job summary
enablesGROUP in Ortigas, Pasig, PH seeks a Level 2 Service Desk Engineer to provide advanced cloud-based IT support. You will own escalated incidents, manage Microsoft 365, and maintain Halo ITSM records while coordinating with Level 1 and vendor teams to restore services quickly.
The role demands 2–4 years in L2 IT support, a BA/BS in IT or related field, and certifications like A+, Network+. On-site work schedule is fully on-site with occasional after-hours shifts; the company offers health
Qualifications
- Bachelor's degree in information technology or related field (preferred).
- Certifications such as CompTIA A+, Network+, MCP or equivalent.
Responsibilities
- Respond to and resolve Level 2 incidents and service requests.
- Troubleshoot desktop, laptop, server, and network issues.
- Maintain records in Halo ITSM and manage user access.
- Collaborate with Level 1 and vendors to restore services quickly.
- Provide training and mentorship to Level 1 staff.
Skills
Education
Tools
Job description
enablesGROUP in Ortigas, Pasig, PH seeks a Level 2 Service Desk Engineer to provide advanced cloud-based IT support. You will own escalated incidents, manage Microsoft 365, and maintain Halo ITSM records while coordinating with Level 1 and vendor teams to restore services quickly.
The role demands 2–4 years in L2 IT support, a BA/BS in IT or related field, and certifications like A+, Network+. On-site work schedule is fully on-site with occasional after-hours shifts; the company offers health
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