On-Site CSR: Fast Hiring, Career Growth

GDV BUSINESS SERVICES CO.; Taguig; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Same-day hiring

Career development opportunities

On-site work in Taguig

Job summary

GDV BUSINESS SERVICES CO. in Taguig City, Metro Manila, seeks a Customer Service Representative to join our on-site call centre team.

This full-time role offers a path to a rewarding career in customer service and immediate start with same-day hiring for suitable candidates. You will handle inbound calls, provide product and policy information, document interactions, and strive for first-contact resolution.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication in English.
• Strong listening skills and ability to understand customer needs.
• Patience and empathy when dealing with difficult customers.
• Ability to multitask and prioritise in a fast-paced environment.
• Basic computer literacy and experience with call centre systems/databases.
• Reliable, punctual and committed to meeting targets.
• Customer-focused mindset with a drive to deliver excellent service.
• Previous call centre or customer service experience is advantageous but not required.

Responsibilities

• Handle incoming customer calls in a professional and courteous manner.
• Provide accurate information about products, services, and policies.
• Document customer interactions and transactions accurately in the system.
• Resolve customer issues to achieve first-contact resolution where possible.
• Maintain a positive and empathetic attitude while managing multiple requests.
• Follow company protocols to ensure service quality standards.
• Meet daily call targets and performance metrics while ensuring quality.
• Collaborate with team members and supervisors to improve service delivery.
• Escalate complex issues to appropriate departments or management when necessary.

Skills

Excellent communication

Active listening

Multitasking

Computer literacy

Customer service mindset

English proficiency

Education

High school diploma

Tools

CRM systems

Call centre software

Job description

GDV BUSINESS SERVICES CO. in Taguig City, Metro Manila, seeks a Customer Service Representative to join our on-site call centre team.

This full-time role offers a path to a rewarding career in customer service and immediate start with same-day hiring for suitable candidates. You will handle inbound calls, provide product and policy information, document interactions, and strive for first-contact resolution.