On-site Call Center Agent - Customer Support (Makati)

Leila International Services Inc.; Philippines; On-site; PHP 279,000 - 424,000; Full time

Job summary

Leila International Services Inc. is seeking a Call Center Agent to handle inbound and outbound calls, provide product information, and resolve inquiries from customers. The role requires teamwork, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

Candidates should have a diploma, be proficient in English, and be prepared to work on-site in Makati with varying shifts. Resume with picture and supporting documents are required.

Qualifications

• Resume with picture
• COE
• Diploma
• Passport Copy

Responsibilities

• Handle inbound and outbound calls with professionalism and efficiency.
• Assist customers with inquiries, provide product information, and resolve issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.
• Adhere to company policies and procedures while providing high-quality service.

Skills

Customer service

English language

Team player

Scheduling

Problem solving

Interpersonal skills

Education

Diploma

Tools

Call center software

Job description

Leila International Services Inc. is seeking a Call Center Agent to handle inbound and outbound calls, provide product information, and resolve inquiries from customers. The role requires teamwork, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

Candidates should have a diploma, be proficient in English, and be prepared to work on-site in Makati with varying shifts. Resume with picture and supporting documents are required.