On-Call Coordinator

AStella International; Bacoor; On-site; PHP 300,000 - 420,000; Full time

Job summary

Five Star Nursing in Bacoor City, Cavite seeks an On-Call Coordinator to support day-to-day coordination of healthcare staff and urgent staffing needs.

You will manage on-call schedules, coordinate coverage, document staffing activities, and communicate clearly with staff to keep operations calm and organized in a fast-paced environment. The role requires strong organizational skills, excellent communication, and flexibility for extended hours and weekends.

Qualifications

• Bachelor's degree in HR, Business, Healthcare Administration, or related field preferred.
• Experience in scheduling, staffing coordination, recruitment, healthcare operations, customer service, or admin roles is an advantage.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize urgent requests effectively.
• Comfortable working in a fast-paced environment and handling time-sensitive situations.
• Strong attention to detail and accurate records.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Willingness to learn scheduling, communication, and staffing systems.
• Must be onsite in Bacoor City, Cavite.
• Must be flexible with weekends, holidays, or extended hours.

Responsibilities

• Manage and coordinate on-call schedules for healthcare staff.
• Serve as the primary point of contact for urgent staffing and coverage requirements.
• Coordinate staff replacements and ensure appropriate coverage for open shifts.
• Communicate with healthcare staff regarding schedules, availability, assignments, and schedule changes.
• Monitor on-call activities and follow up on pending staffing requirements.
• Maintain accurate records of schedules, coverage, call-outs, replacements, and other staffing-related activities.
• Ensure staffing updates and changes are communicated promptly to the appropriate teams.
• Escalate urgent staffing concerns, attendance issues, and other operational matters to management.
• Assist with administrative and operational tasks related to staffing coordination.
• Prepare and maintain reports related to on-call activities and staffing coverage.
• Follow established procedures, client requirements, and company policies.
• Perform other duties related to staffing coordination and operations as assigned.

Skills

Scheduling

Staff management

Communication

Problem solving

Time management

Attention to detail

Multitasking

Documentation

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Outlook

Job description

Location: Bacoor City, Cavite
Employment Type: Full-Time, Onsite
Client: Five Star Nursing

Job Summary

We are looking for a highly organized, dependable, and proactive On-Call Coordinator to support the day-to-day coordination of healthcare staff and urgent staffing requirements.

The successful candidate will be responsible for managing on-call schedules, coordinating staff coverage, responding to urgent staffing needs, and ensuring that all staffing activities are properly documented.

This role requires excellent communication skills, strong attention to detail, and the ability to remain calm and organized in a fast-paced, time-sensitive environment.

Key Responsibilities

• Manage and coordinate on-call schedules for healthcare staff.

• Serve as the primary point of contact for urgent staffing and coverage requirements.

• Coordinate staff replacements and ensure appropriate coverage for open shifts.

• Communicate with healthcare staff regarding schedules, availability, assignments, and schedule changes.

• Monitor on-call activities and follow up on pending staffing requirements.

• Maintain accurate records of schedules, coverage, call-outs, replacements, and other staffing-related activities.

• Ensure staffing updates and changes are communicated promptly to the appropriate teams.

• Escalate urgent staffing concerns, attendance issues, and other operational matters to management.

• Assist with administrative and operational tasks related to staffing coordination.

• Prepare and maintain reports related to on-call activities and staffing coverage.

• Follow established procedures, client requirements, and company policies.

• Perform other duties related to staffing coordination and operations as assigned.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, or a related field is preferred.

• Previous experience in scheduling, staffing coordination, recruitment, healthcare operations, customer service, or administrative roles is an advantage.

• Strong organizational and time-management skills.

• Excellent verbal and written communication skills.

• Ability to multitask and prioritize urgent requests effectively.

• Comfortable working in a fast-paced environment and handling time-sensitive situations.

• Strong attention to detail and the ability to maintain accurate records.

• Proficient in Microsoft Office applications, particularly Excel and Outlook.

• Willingness to learn and use scheduling, communication, and staffing systems.

• Must be willing to work onsite in Bacoor City, Cavite.

• Must be flexible with work schedules, including weekends, holidays, or extended hours when operational requirements call for it.

Skills & Competencies

• Scheduling and Coordination

• Staff Management

• Communication and Customer Service

• Problem-Solving

• Time Management

• Attention to Detail

• Multitasking and Prioritization

• Administrative and Documentation Skills

• Ability to Work Under Pressure

• Team Collaboration

What We’re Looking For

We are looking for someone who is reliable, proactive, organized, and responsive, with the ability to make quick and effective decisions when staffing issues arise. The ideal candidate can communicate effectively with multiple stakeholders while maintaining accurate records and ensuring that staffing requirements are addressed promptly.