Omnichannel Customer Care Specialist

Canon Business Service Centre Philippines; Taguig; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Flexible working arrangements

Equal opportunity employer

Job summary

Canon Business Services Centre Philippines is seeking a customer care professional to join our dynamic team in Metro Manila. You will handle inquiries across multiple channels, deliver first-call resolution when possible, and uphold a customer-focused culture.

The role requires a diploma or bachelor's degree, strong English communication, and experience in contact centre or customer-facing roles. We champion flexible working arrangements and equal opportunity employment.

Qualifications

• Diploma or bachelor’s degree in relevant field is strongly recommended; otherwise any basic degree/diploma.
• Customer facing and complaint handling experience.
• Contact Centre Experience required.
• Demonstrate strong communications skills in English language.
• Excellent communicator with a pro-active approach and a 'Can do' mentality.
• Delivery and solutions focused.
• Microsoft Outlook, Word, Excel intermediate level of expertise.

Responsibilities

• Drive a professional internal and external customer-focused culture within the business area and the organisation.
• Establish and maintain key customer relationships through effective communication.
• Respond to information requests and resolve queries; complete end-to-end case management, ideally first-call resolution; seek support when needed.
• Receive and respond to information in an omnichannel environment (phone, email, social media).
• Prioritise and complete allocated work.
• Operate a large variety of systems, adjusting work sequence to improve efficiency and customer experiences.
• Develop personal capabilities by engaging in learning opportunities.
• Support and aid in continuous improvement in the Customer Care Centre environment.

Skills

Customer service

Communication

English proficiency

Multichannel support

Education

Diploma or Bachelor's degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Canon Business Services Centre Philippines is seeking a customer care professional to join our dynamic team in Metro Manila. You will handle inquiries across multiple channels, deliver first-call resolution when possible, and uphold a customer-focused culture.

The role requires a diploma or bachelor's degree, strong English communication, and experience in contact centre or customer-facing roles. We champion flexible working arrangements and equal opportunity employment.