Office Staff (Counter)

CYTS (Philippines) Tour Limited Inc.; Makati; On-site; PHP 201,000 - 290,000; Full time

Job summary

CYTS (Philippines) Tour Limited Inc. is seeking an Office Staff (Counter Specialist) to join our Makati City team.

This full-time role involves welcoming clients at the travel agency counter, providing information on destinations and services, and assisting with bookings and payments to ensure a smooth travel planning experience. The ideal candidate has fresh graduate status or at least 6 months in a customer service or counter role, with strong communication skills and a passion for travel.

Qualifications

• Fresh graduate or at least 6 months' experience in customer service or counter roles.
• Excellent communication and interpersonal skills.
• Knowledge of travel destinations and services is a plus.
• Proficient with travel booking systems.

Responsibilities

• Greet and assist clients at the travel agency counter, creating a positive first impression.
• Listen to client needs and preferences to recommend travel packages and services.
• Provide up-to-date information on destinations, accommodations, transport and activities.
• Assist clients with booking and payments for a seamless experience.
• Follow up to confirm travel arrangements and answer questions.
• Maintain detailed records of client interactions and bookings.
• Collaborate with the team to enhance the customer experience.

Skills

Customer service

Tools

Booking systems

Job description

Join the team at CYTS (Philippines) Tour Limited Inc. as a Office Staff (Counter Specialist). In this full-time role based in Makati City, Metro Manila, you will be responsible for providing exceptional customer service and support to our clients as they plan their travel experiences.

What you'll be doing

• Greet and welcome clients at our travel agency counter, ensuring a positive first impression
• Actively listen to client needs and preferences to recommend suitable travel packages and services
• Provide accurate and up-to-date information on destinations, accommodation, transportation and activities
• Assist clients with booking and payment processes, ensuring a seamless experience
• Follow up with clients to confirm travel arrangements and address any queries or concerns
• Maintain detailed records of client interactions and bookings
• Collaborate with the wider team to identify opportunities to enhance the customer experience

What we're looking for

• Open for Fresh Graduate or at least 6 months - years' experience in a customer service or counter role, preferably within the travel and tourism industry
• Strong communication and interpersonal skills with the ability to engage with clients from diverse backgrounds
• Excellent knowledge of local and international travel destinations, accommodation options and transportation services
• Proficient in using booking systems and other travel-related software
• Flexible and adaptable, with the ability to work effectively in a fast-paced environment
• Passionate about the travel industry and delivering exceptional customer experiences

About us

CYTS (Philippines) Tour Limited Inc. is a leading provider of travel services in the Philippines, offering a wide range of tour packages, airline tickets, accommodation and other travel-related products. With over 20 years of experience in the industry, we are dedicated to helping our clients create unforgettable travel experiences.