Office Manager

BLACK & WHITE MIDDLE EAST (PHILIPPINES), INC.; Makati; On-site; PHP 1,800,000 - 2,600,000; Full time

Job summary

BLACK & WHITE MIDDLE EAST (PHILIPPINES), INC. is seeking an experienced Office Manager to oversee the Manila office's day-to-day non-technical operations, ensuring effective support and alignment with company objectives.

You will lead cross-functional coordination with HR, IT, Finance, and Procurement, manage facilities and vendors, and drive continuous improvement of processes and employee experience in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business Administration, Management, Finance, Operations, or a related field.
• 8+ years of experience in business operations, office management, corporate services, or related leadership roles.
• Proven experience managing day-to-day non-technical office operations in a corporate or multinational environment.
• Strong leadership, communication, and stakeholder-management skills.

Responsibilities

• Oversee day-to-day non-technical operations of the Manila office.
• Manage office administration, services, supplies, and equipment.
• Coordinate admin activities across teams and resolve issues.
• Establish and improve office procedures and workflows.
• Monitor operations to boost efficiency and employee experience.
• Ensure compliance with workplace policies and safety regulations.
• Prepare regular office operations reports for leadership.
• Oversee facilities, maintenance, utilities, security, and services.
• Manage relations with building management, landlords and vendors.
• Coordinate preventive maintenance and office improvements.
• Monitor office capacity and workspace needs as the office grows.
• Prepare and monitor budgets with Finance.
• Support HR with onboarding, transfers, seating, access provisioning.
• Coordinate with HR, IT, Finance, and Procurement for support.
• Represent the Manila office in admin and workplace engagements.

Skills

Operational management

Budget monitoring

Cross-functional collaboration

Stakeholder management

Process improvement

Governance & compliance

Education

Bachelor’s degree in Business Administration, Management, Finance, Operations, or a related field

MBA (advantage)

Job description

The Office Manager is responsible for overseeing the day-to-day non-technical operations of the Manila office, ensuring effective business support, operational efficiency, and alignment with company objectives. The role provides leadership and coordination across corporate support functions to ensure the Manila office operates smoothly, employees are well supported, and business priorities are effectively executed.

Reporting directly to the Manila Directors, the Office Manager serves as a key point of coordination between leadership and corporate functions, including Human Resources, Recruitment, Finance, Learning & Development, IT, Corporate Services, and other stakeholders. The role drives effective collaboration, supports business initiatives, manages office requirements, and ensures consistent execution of administrative, workplace, and business support activities.

The Office Manager contributes to business planning, financial oversight, compliance coordination, employee experience initiatives, and continuous improvement efforts to enhance the overall effectiveness of the Manila office.

This role requires strong organisational skills, business acumen, stakeholder management capability, financial awareness, and the ability to coordinate multiple functions to deliver efficient and effective business support.

ROLE RESPONSIBILITIES

Office Management & Business Operations

• Oversee the day-to-day non-technical operations of the Manila office, ensuring the office is well-organised, functional, and adequately supported.

• Manage office administration, workplace services, supplies, equipment, and other requirements necessary for smooth business operations.

• Coordinate office requirements and administrative activities across teams and ensure timely resolution of operational concerns.

• Establish, implement, and continuously improve office procedures, workflows, and administrative processes.

• Monitor office operations and identify opportunities to improve efficiency, service quality, and employee experience.

• Ensure compliance with company workplace policies, office standards, health and safety requirements, and other applicable regulations.

• Prepare regular office operations reports, updates, and recommendations for Manila leadership.

Facilities & Workplace Management

• Oversee office facilities, maintenance, utilities, housekeeping, security, supplies, and other workplace services.

• Manage relationships with building management, landlords, service providers, contractors, and other external vendors.

• Coordinate preventive maintenance, repairs, office improvements, and other facilities-related requirements.

• Monitor office capacity, workspace requirements, seating arrangements, and other workplace needs as the Manila office grows.

• Ensure the office environment is safe, professional, functional, and conducive to employee productivity.

• Manage office supplies, equipment, inventory, and other administrative assets.

Vendor & Administrative Management

• Coordinate and manage office vendors and service providers, including contracts, quotations, renewals, service schedules, and performance.

• Review administrative requirements and coordinate with Procurement and relevant stakeholders to ensure timely delivery of goods and services.

• Maintain accurate records of contracts, permits, vendor documentation, office assets, and other administrative files.

• Coordinate company registrations, business permits, office accreditation, and other corporate administrative requirements.

• Ensure timely completion and proper documentation of office-related transactions and requests.

Budget & Cost Management

• Prepare and monitor the Manila office's administrative and operational budgets in coordination with Finance.

• Monitor office expenses, purchases, contracts, and recurring operational costs.

• Identify opportunities to improve cost efficiency while maintaining appropriate workplace and service standards.

• Review and coordinate invoices, purchase requests, reimbursements, and other office-related financial documentation.

• Provide regular updates on office expenditure and budget utilisation to Manila leadership and Finance.

People & Employee Support

• Work closely with HR to support employee-related activities and day-to-day workplace requirements.

• Provide administrative and operational support for employee onboarding, office transfers, seating arrangements, access provisioning, and other workplace requirements.

• Support employee engagement activities, company events, recognition programs, and other office initiatives.

• Coordinate with HR, IT, Finance, Procurement, and other support functions to ensure employees receive timely assistance.

• Help maintain a positive, professional, and inclusive workplace environment.

• Act as a point of contact for employees regarding office facilities, administrative concerns, and workplace services.

Leadership & Stakeholder Coordination

• Serve as the primary point of coordination for Manila office management and administrative matters.

• Work closely with Manila leadership and global support functions to implement company policies, procedures, and workplace initiatives.

• Coordinate with regional and global stakeholders on office-related projects and requirements.

• Provide guidance and direction to administrative or office support personnel and oversee the effective allocation of responsibilities.

• Manage multiple office priorities and ensure timely completion of operational requirements.

• Represent the Manila office in relevant administrative, workplace, vendor, and business support engagements.

Continuous Improvement & Office Development

• Regularly assess office operations and identify opportunities to improve processes, services, and employee experience.

• Lead office improvement projects, relocations, expansions, workplace changes, and other operational initiatives as required.

• Develop and implement practical solutions to recurring administrative and workplace issues.

• Monitor service quality and gather feedback from employees and stakeholders to identify areas for improvement.

• Support organisational growth by ensuring that office infrastructure, services, and administrative processes can effectively accommodate business requirements.

JOB REQUIREMENTS

Education & Experience

• Bachelor’s degree in Business Administration, Management, Finance, Operations, or a related field; a Master’s degree in Business Administration (MBA), Management, Finance, Operations, or a related discipline is an advantage.

• 8+ years of experience in business operations, office management, corporate services, or business support leadership roles.

• Proven experience managing day-to-day non-technical office operations in a corporate or multinational environment.

Core Skills & Capabilities

• Strong business acumen with experience in operational management, business planning, budget monitoring, and continuous improvement.

• Ability to coordinate and collaborate across functions including HR, Recruitment, Finance, Learning & Development, IT, and Corporate Services.

• Strong stakeholder management skills with the ability to influence leaders and drive cross-functional initiatives.

• Experience in process improvement, governance, compliance coordination, and operational reporting.

Leadership & Communication

• Strong leadership, problem-solving, and decision-making capabilities.

• Excellent communication and interpersonal skills with the ability to work effectively with senior leaders and diverse teams.

• Ability to manage multiple priorities and deliver results in a fast-paced environment.

Additional Requirements

• Understanding of Philippine labour regulations, corporate compliance, and workplace practices.

• Financial awareness, including budget management, cost monitoring, and reporting.

• High level of professionalism, integrity, and discretion in handling business and employee matters.