Office-Based Travel Advisor & Member Support

Outsourced; Quezon City; On-site; PHP 400,000 - 800,000; Full time

Job summary

Outsourced is seeking a Travel Executive (Office-based) to deliver high-quality travel and membership support to North America and Australia/New Zealand markets. You will handle inquiries, bookings, and supplier coordination as part of the global Membership Services team, reporting to the UK Membership Services Manager.

You will own enquiries from first contact through resolution, ensuring accurate advice, clear communication, and reassuring support throughout the member journey.

Qualifications

• At least two years' experience in a travel agency, travel operations, airline, tour operator or travel customer-service environment.
• Practical experience of booking and servicing international travel; experience using travel reservation or booking platforms is strongly preferred.
• Excellent spoken and written English, with the ability to communicate clearly and empathetically with customers from different markets.

Responsibilities

• Respond promptly and professionally to member enquiries by telephone, email, live chat and other approved channels.
• Support members with account access, membership benefits, booking questions, payments and general use of the travel platform.
• Take ownership of each enquiry, provide regular updates and follow it through to a satisfactory resolution.
• Record all interactions, actions and outcomes accurately in the relevant customer service and booking systems.
• Identify vulnerable customers or complex cases and elevate them promptly in line with company procedures.

Skills

Travel experience

Customer service

Sales

Tools

CRM systems

Travel booking platforms

Live chat tools

Job description

Outsourced is seeking a Travel Executive (Office-based) to deliver high-quality travel and membership support to North America and Australia/New Zealand markets. You will handle inquiries, bookings, and supplier coordination as part of the global Membership Services team, reporting to the UK Membership Services Manager.

You will own enquiries from first contact through resolution, ensuring accurate advice, clear communication, and reassuring support throughout the member journey.