OfferLetterReq11-DEV7

JPMorgan Chase & Co.; Philippines; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Paid time off

Health care

Tuition assistance

Insurance plans

Professional development

Job summary

JPMorgan Chase & Co. in the Philippines is seeking a customer service professional to engage with customers in a metrics-driven setting. You will handle phone-based inquiries, utilizing multiple technologies while maintaining a high level of customer focus and empathy.

The role emphasizes ownership of interactions, timely problem-solving, and adherence to regulatory practices in a dynamic work environment with opportunities for training and career growth.

Qualifications

• High School diploma or GED required.
• Minimum of one year of customer interaction or customer support experience preferred, by phone or face-to-face.
• Proficiency with basic computer functions (mouse/keyboard, launching apps, internet searches) in a Windows environment preferred.
• Must be willing to work in an environment with 100% phone-based customer interaction.

Responsibilities

• Communicate with customers in a metrics-driven environment.
• Navigate multiple technologies while staying engaged with customers.
• Demonstrate resiliency and adaptability in a fast-paced environment.
• Take ownership of each customer interaction with empathy and respect.
• Think critically and exercise independent judgment to achieve the right customer outcome.
• Prioritize work to ensure efficiency and meet regulatory requirements.

Skills

Customer interaction experience

Phone-based interaction

Basic computer proficiency

Evening/weekend availability

Education

High School diploma/GED

Job description

Successful Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:

• Are very comfortable communicating with customers in a metrics-driven environment
• Are able to navigate multiple technologies while staying engaged with our customers
• Demonstrate resiliency and extreme adaptability in a fast paced environment
• Possess strong customer focus with the ability to have detailed conversations with our customers
• Take ownership of each customer interaction while treating customers with respect and responding with empathy
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Make appropriate decisions on behalf of our customers quickly and effectively
• Effectively prioritize work to ensure efficiency
• Are required to abide by all applicable regulatory and department practices and procedures
• Have the ability to work independently and in a team environment
• Think critically and exercise independent judgement

If you bring that, we’ll take care of the rest! When you join JPMorgan Chase & Co., we'll:

• Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
• Invest in you with industry leading training, coaching, and development
• Provide opportunities for professional growth and advancement
• Provide a work environment of high-energy employees that are trained, coached, focused, and driven
• Provide paid classroom and on the job training, including industry leading benefits that start on day 1
• Respect and value diversity, integrity, and teamwork

Qualifications

• High School diploma/GED required
• Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
• Must be willing to work in an environment that requires 100% phone-based customer interaction

Work Schedule

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.

This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.