Fresh Graduates Talent Pooling

JPMorgan Chase & Co.; Manila; On-site; PHP 335,000 - 513,000; Full time

Job summary

JPMorganChase is seeking a Specialist I in Account Service in Manila to be the first point of contact for clients, delivering exceptional customer service across financial products. You will handle calls, build relationships, and offer proactive solutions in a fast-paced call center environment.

Applicants should demonstrate strong communication, empathy, and multitasking skills, with the ability to learn products quickly and navigate multiple systems while following established procedures and

Qualifications

• Excellent communication and information-gathering abilities.
• Ability to make sound decisions in customer interactions.
• Experience in phone or face-to-face settings with multitasking.
• Empathy, composure, and good judgment in complex interactions.
• Ability to adapt to different cultural contexts and workplaces.
• Fast learner who embraces feedback to improve performance.
• Proficient computer literacy and problem-solving with tech.
• Customer-oriented attitude with at least 1 year experience.

Responsibilities

• Manages upwards of 100 calls daily, delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Skills

Communication

Customer service

Empathy

Multitasking

Problem solving

Adaptability

Learning agility

Computer literacy

Cultural adaptability

Regulatory awareness

Education

2 years college or equivalent

K-12 or higher secondary

2-year vocational/certificate with 1 year experience

Job description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job Responsibilities

• Manages upwards of 100 calls daily, delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required qualifications, capabilities, and skills

• Communication, information gathering, and decision-making skills
• Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
• Completed at least 2 years in college or, Completed the K-12 Curriculum or,
• High school graduate with 1 year customer-interfacing work experience or,
• Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Preferred qualifications, capabilities, and skills

• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing

Work Schedule Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.