Ocean Customer Experience Specialist - WSA

Maersk; Pasig; On-site; PHP 1,839,362 - 2,452,483; Full time

Job summary

Maersk in Pasig is looking for individuals who can handle logistics tasks across South America. This role requires strong English communication skills and a Bachelor's degree, along with experience in customer service and logistics. The ideal candidate is detail-oriented and capable of multitasking, managing invoicing and documentation accurately. Candidates should be willing to work night shifts.

Maersk promotes a diverse and inclusive workplace, welcoming applicants from all backgrounds. They support applicants requiring adjustments during the application process.

Qualifications

• 1-2 years experience in Logistics/Shipping/Customer Service Support.
• Strong technical skills and MS Office proficiency.
• Flexibility to work on a permanent night shift schedule.

Responsibilities

• Handle tasks for Peru, Bolivia, Ecuador, and Chile.
• Communicate effectively with stakeholders in English.
• Manage invoicing and payment collection efficiently.
• Prepare export/import documentation accurately.

Skills

Detail-oriented

Multitasking

Communication in English

Technical skills (SAP)

Proficient in MS Office

Education

Bachelor’s Degree in any course

Tools

SAP

Job description

Key Responsibilities

• Will be responsible for handling Peru, Bolivia, Ecuador and Chile tasks.
• Ability to communicate English, both verbally and in writing with stakeholders.
• Must be detail-oriented and capable of multitasking, as responsibilities include invoicing and payment collection.
• Has responsibility for handling daily issue resolutions via email and chat tasks in line with the Client/Process IOP's and ensures quality of service is maintained at all times.
• Handles concerns through ticketing system similar to case management.
• Managing and creating receipts and invoice, release of cargo, payment validation.
• Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders including OBL (Original Bill of Lading).
• May perform root cause analyses in the event of escalations.
• May train new hires on the process(es).
• Commitment to accuracy, timeliness and compliance with established procedures.
• Strong accountability and attention to detail.
• Demonstrated efficiency, flexibility and productivity in work practices.
• Willingness to take on additional tasks as assigned.

Qualifications

• Bachelor’s Degree in any course.
• Fluent English language in verbal and written.
• 1-2 years experience in Logistics/Shipping/Customer Service Support in a BPO setup or other industry.
• Prior experience with Maersk systems is also an advantage.
• Knowledge of SAP and strong technical skills are considered a plus.
• Flexibility to work on permanent night shift schedule.
• MS Office proficient.
• Amenable to work in Pasig City.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].