Ocean Customer Experience Specialist

Maersk; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Maersk, a global leader in logistics, invites applications for an Ocean Customer Experience Specialist. You will lead the strategic execution of Ocean products within Area, optimize cost to serve, and ensure first-time issue resolution.

You will roll out platforms and processes, drive continuous improvement, and interact daily with international colleagues. The role requires a bachelor's degree and 2+ years in customer service in shipping/supply chain, plus strong communication and MS Excel

Qualifications

• Graduate of a 4-year bachelor's degree (preferably Logistics/Customs Administration).
• At least two years’ experience in customer service transactions and dealing with direct customers in shipping/forwarding/supply chain industries.
• Excellent communication skills both written and verbal.
• Knowledge of Salesforce/SAP and MS Excel is an advantage.
• Above-average stakeholder management skills.
• Amenable to work during Philippine holidays.
• Will ing to work dayshift, site-based working arrangement.

Responsibilities

• First time customer issue resolution for Area.
• Continuous Improvement of Ocean product processes and performance within Area, incl. best practice adoption.
• Platform development and rollout for assigned Ocean scope.
• Provide high-quality timely customer issue resolution with minimal handovers.
• Identify and implement process enhancements to improve Ocean product performance, customer experience, and operational resilience.

Skills

Excellent communication

Stakeholder management

Salesforce knowledge

SAP knowledge

MS Excel

Customer service experience

Willing to work holidays

Education

Bachelor's degree in Logistics/Customs Administration

Tools

Salesforce

SAP

MS Excel

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Ocean Customer Experience Specialist

Leads the strategic execution and continuous improvement of Ocean products within Area by optimizing cost to serve, ensuring first-time customer issue resolution, and driving platform rollout deliver high-performing, customer-centric operations.

Accountabilities:

• First time customer issue resolution for Area

• Continuous Improvement of Ocean product processes and performance within Area, incl. best practice adoption

• Platform development and rollout for assigned Ocean scope

Critical Tasks:

• Provide high-quality timely customer issue resolution with minimal handovers

• Assist to roll out platform and systems within assigned scope

• Identify and implement process enhancements to improve Ocean product performance, customer experience, and operational resilience

Qualifications:

• Graduate of any 4-year bachelor's degree (preferably Logistics/Customs Administration)

• At least two (2) years’ experience in customer service transactions/processes and dealing with direct customers in shipping/forwarding/supply chain industries.

• Excellent communication skills both written and verbal.

• Knowledge of Salesforce/ SAP and MS Excel is an advantage.

• Above-average stakeholder management skills.

• Amenable to work during Philippine holidays

• Willing to work dayshift, site-based working arrangement.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail]

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].