O2R Process Improvement Analyst

Lexmark Research & Development Corporation; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Lexmark is seeking an Onboarding to Resolution (O2R) Operational Process Analyst in Cebu City. You will drive continuous improvement of processes, document procedures, and develop metrics to measure effectiveness across Lexmark’s operations.

The role involves cross-functional collaboration with IT and business teams to optimize headcount planning and efficiency. You will define governance, monitor adherence to standards, and lead change initiatives, including UATs for new functionalities, to

Qualifications

• BA/BS in Business Management, Engineering, Computer Science, IT (MBA preferred).
• Minimum 3 years of experience in transactional operations or process improvement.
• Experience delivering services to defined SLAs and quality targets.
• Training in Project Management, Lean Process Design or Value Stream Mapping preferred.

Responsibilities

• Define performance metrics and governance for processes.
• Monitor methodologies, processes, procedures and compliance.
• Escalate for systems, process and data issues and guide key users.
• Drive projects and manage change for process improvements.
• Provide root cause analysis and corrective actions for issues.
• Validate headcount model assumptions to drive efficiency.
• Own prioritization and management of continuous improvement projects.
• Collaborate with IT for system changes and ensure alignment.
• Lead UAT/tests for new functionalities.

Skills

Process improvement

Root cause analysis

Project coordination

UAT testing

Education

BA/BS in Business Management, Engineering, Computer Science, IT

MBA preferred

Tools

Six Sigma

Lean

Process mapping

Job description

Lexmark is seeking an Onboarding to Resolution (O2R) Operational Process Analyst in Cebu City. You will drive continuous improvement of processes, document procedures, and develop metrics to measure effectiveness across Lexmark’s operations.

The role involves cross-functional collaboration with IT and business teams to optimize headcount planning and efficiency. You will define governance, monitor adherence to standards, and lead change initiatives, including UATs for new functionalities, to