O2C Operations Leader: Payments & Collections

Lexmark Research & Development Corporation; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Lexmark Research & Development Corporation in Cebu City seeks a senior collections and credit operations leader to drive overdue payment strategies and optimize repayment arrangements. You will oversee the collections process, analyze delinquent accounts, and report status to stakeholders, ensuring compliance and efficiency.

The ideal candidate will have a bachelor's degree in business, at least two years of leadership experience in shared services or IT-enabled environments, and familiarity

Qualifications

• Bachelor’s degree in business, operations management or related field.
• Minimum 2 years of leadership experience in a shared services or IT-enabled environment.
• Certifications in Lean Six Sigma, Agile, or Project Management are a plus.

Responsibilities

• Negotiates and approves payment arrangements; makes adjustments to customer claims where necessary.
• Refers certain accounts to a collection agency or recommends legal action.
• Analyzes and prepares credit and/or collection status reports.
• Maintains records on delinquent accounts.
• All other duties as assigned.
• Fosters an inclusive, collaborative, and safe work environment.
• Leads recruitment, onboarding, and upskilling initiatives.

Skills

Leadership

Credit & collections

Analytics & reporting

Strategic thinking

Digital fluency

People management

Change leadership

Risk management

Communication

Decision making

Education

Bachelor’s degree in business/related field

Job description

Lexmark Research & Development Corporation in Cebu City seeks a senior collections and credit operations leader to drive overdue payment strategies and optimize repayment arrangements. You will oversee the collections process, analyze delinquent accounts, and report status to stakeholders, ensuring compliance and efficiency.

The ideal candidate will have a bachelor's degree in business, at least two years of leadership experience in shared services or IT-enabled environments, and familiarity