Nurses | Clinical Operations Specialist

Solvo Global Careers; Philippines; Sur place; PHP 360 000 - 540 000; Plein temps

Résumé du poste

Solvo Global Careers is seeking a Clinical Operations Specialist in Manila, Philippines, for on-site work. The role focuses on telephonic medical management, supporting patients, and coordinating care with providers and plan sponsors in a fast-paced environment.

The position requires nurses with local practice experience and the ability to work night shifts, with strong patient interaction skills and documentation accuracy.

Qualifications

• Local nursing practice in the Philippines.
• Healthcare BPO or customer service experience is a plus.

Responsabilités

• Telephonic medical management to support patients.
• Collaborate with providers and plan sponsors for coordinated care.
• Follow multi-step processes and decision flow charts for consistent outcomes.
• Accurately document patient interactions while multitasking.

Connaissances

Nursing

BPO CSR

Description du poste

Clinical Operations Specialist – Manila, Philippines

• On‑site availability in Manila, Philippines (not a remote position).


• Full‑time availability: Willingness to work night shifts in a fast‑paced call center environment.

Job Description

We are seeking truly exceptional Nurses to join our innovative and fast‑paced team in Manila, Philippines. As a Clinical Operations Specialist, you will collaborate with patients, providers, and plan sponsors to address health needs through effective communication and available resources, promoting quality and cost‑effective outcomes via the telephonic medical management process.

Key Responsibilities

• Patient care: Support patients in navigating their health needs through telephonic medical management.


• Provider collaboration: Partner with healthcare providers and plan sponsors to ensure coordinated care.


• Process adherence: Follow multi‑step processes and decision‑making flow charts to deliver consistent outcomes.


• Documentation: Accurately record patient interactions while multitasking between talking and typing.

Preferred Experience

• Local nursing practice: Prior experience in clinical or hospital settings in the Philippines.


• BPO CSR background: Previous work in healthcare BPO or customer service roles, with strong skills in patient interaction and case handling. (Is a plus)