Now Open! Dayshift CSR | Up to ₱15K | TTEC Bacolod

TTEC; Murcia; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Great Place to Work culture

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC in Bacolod, Philippines, is hiring a Customer Service Representative for an onsite role. You will handle customer inquiries, resolve escalated issues, and deliver compassionate guidance to improve each interaction.

The team celebrates a Great Place to Work culture and offers a benefits package including PTO, tuition reimbursement, and health and wellness incentives.

Qualifications

• Open to newbies or with customer service experience.
• Senior High school graduate or equivalent.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Resolve escalated or complex customer calls and provide solutions.
• Answer incoming communications from customers and conduct research to resolve issues.
• Explain product or service knowledge to improve the customer experience.

Skills

Customer service

Computer experience

Education

Senior High school graduate or equivalent

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Bacolod, you’ll be a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll Do

Do you have a passion for helping others and givingthempeaceof mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between theircustomers’experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to newbies or with customer service experience
• Senior High school graduate or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.