Nonprofit Virtual Assistant

Tavor Perry; Catbalogan; On-site; PHP 201,000 - 312,000; Full time

Job summary

Tavor Perry is seeking a reliable and empathetic Nonprofit Administrative Coordinator to serve as the administrative backbone of a small nonprofit supporting families affected by a rare medical condition. This role handles inquiries, maintains donor records, produces newsletters, and keeps shared files organized.

The ideal candidate is tech-savvy, communicates with warmth and sensitivity, and takes ownership of the work.

Qualifications

• Excellent written English with appropriate tone and sensitivity.
• Empathy for families navigating a lifelong medical condition.
• Experience managing a shared inbox and inquiries end-to-end.
• Comfort with CRM/donor databases and data entry accuracy.
• Proficiency with Google Workspace and file organization.
• Canva or similar design tools for newsletters.
• Ability to use AI tools to speed up drafting and research.
• Tech-savvy and quick to learn new platforms with minimal guidance.
• Reliable, detail-oriented, and able to work independently.
• Strong communication and proactive improvement mindset.

Responsibilities

• Monitor shared mailbox and respond to inquiries with care.
• Route inquiries requiring leadership input and follow up.
• Enter and maintain donor records in the CRM.
• Generate and reconcile donor reports as requested.
• Design and lay out the organization’s newsletter using Canva and AI tools.
• Organize Google Drive structure with consistent naming.
• Document processes, logins, and access for transparency.
• Identify workflow inefficiencies and suggest improvements.
• Support additional administrative projects as needs evolve.

Skills

Excellent written English

Empathy and warm communication

Inbox management

Accurate data entry

Google Workspace proficiency

Canva or design tool familiarity

AI-assisted drafting

Tech-savvy with new platforms

Independent and reliable

Proactive problem solving

Tools

Little Green Light CRM

Canva

Google Drive/Docs/Sheets

AI writing/tools

Google Workspace

Job description

Job Summary

We're excited to be adding a reliable and empathetic Nonprofit Administrative Coordinator to serve as the administrative backbone of a small nonprofit supporting families affected by a rare medical condition. This role handles incoming inquiries from our community, keeps our donor records accurate, produces our newsletter, and keeps our shared files organized. This is an organization-focused administrative role, not an executive or personal assistant position. The ideal candidate is a tech-savvy self-starter who communicates with warmth and sensitivity and takes genuine ownership of the work.

Key Responsibilities

• Monitor and manage the organization's shared mailbox, responding to inquiries from families, donors, and partners with care and sensitivity
• Route or escape inquiries that require input from leadership, and follow up to ensure nothing falls through the cracks
• Enter, update, and maintain donation records and donor information in the CRM (Little Green Light)
• Generate and reconcile donor and donation reports as requested
• Design and lay out the organization's newsletter using Canva and AI tools, including sourcing and preparing images
• Organize and maintain the Google Drive file structure so documents, templates, and records are easy to find and consistently named
• Document processes, logins, and account access so that all work is transparent, transferable, and never dependent on one person's memory
• Identify inefficiencies in current workflows and proactively suggest better tools, templates, or processes
• Support additional administrative projects as the organization's needs evolve

Mandatory Skills

• Excellent written English with strong command of tone, warmth, and sensitivity in written communication
• Genuine empathy and the ability to communicate compassionately with families navigating a lifelong medical condition
• Experience managing a shared or organizational inbox and handling inquiries end to end
• Comfortable learning and working in a CRM or donor database; accurate data entry with strong attention to detail
• Proficiency with Google Workspace, especially Google Drive file organization and Google Docs/Sheets
• Working knowledge of Canva or a similar design tool for newsletters and simple graphics
• Comfortable using AI tools to speed up drafting, layout, and research
• Highly tech-savvy and quick to pick up new platforms with minimal hand-holding
• Reliable, detail-oriented, and able to work independently
• Strong communication skills and a proactive approach to flagging issues and suggesting improvements

Preferred Skills

• Previous experience working with a nonprofit, charity, foundation, or mission-driven organization
• Familiarity with Little Green Light or another donor CRM (Bloomerang, DonorPerfect, Kindful, Neon, or similar)
• Experience with email newsletter platforms and basic email marketing
• Experience creating or maintaining SOPs and process documentation
• Personal interest in patient advocacy, healthcare, family support, or community-building work
• Ability to manage multiple projects simultaneously and set your own priorities

Why Join Us

This is a meaningful opportunity to be the administrative heart of a small, close-knit organization where your work directly supports families who need it. You will have real ownership of your areas, the freedom to improve how things are done, and a leadership team that trusts and values your input. If you want work that matters and a long-term home rather than a short-term gig, we would love to hear from you.