Non-Voice CSR: Chat & Email Support - Fresh Grads Welcome

Bill Gosling Outsourcing; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Sleeping Quarters

Shower Rooms

Gym and Fitness Facilities

Job summary

Concentrix Philippines is hiring for Non-Voice Customer Service Representative roles across multiple Metro Manila sites. Fresh graduates and first-time job seekers are welcome, with no BPO experience required for selected accounts.

You will support customers via chat and email, delivering accurate information and friendly service. Join a world-class company offering paid training, career development, incentives, and a dynamic, on-site workplace with shifting schedules including nights and

Qualifications

• High school graduate, Senior High School graduate, college undergraduate, or college graduate, depending on account requirements.
• No previous BPO experience required for selected accounts.
• Fresh graduates and first-time job seekers are encouraged to apply.
• Good English communication, comprehension, and written communication skills.
• Basic computer knowledge and the ability to navigate multiple systems.
• Good typing skills and attention to detail.
• Ability to understand customer concerns and provide appropriate solutions.
• Strong problem-solving and multitasking abilities.
• Willingness to work onsite at the assigned Concentrix location.
• Willingness to work on shifting schedules, including nights, weekends, and holidays, when required.
• Ability to meet account-specific assessment and employment requirements.

Responsibilities

• Respond to customer inquiries through chat, email, and other non-voice channels.
• Provide accurate, clear, and professional responses to customer concerns.
• Assist customers with account-related inquiries, service requests, and general concerns.
• Review, verify, and update customer information when authorized.
• Process customer requests following established procedures.
• Maintain accurate documentation of customer interactions.
• Protect confidential customer information and follow data privacy policies.
• Identify customer needs and provide appropriate solutions.
• Escalate complex concerns to the appropriate department when necessary.
• Maintain quality, accuracy, productivity, and customer satisfaction standards.
• Actual responsibilities and communication channels depend on the assigned account.

Education

High school diploma

College degree

Job description

Concentrix Philippines is hiring for Non-Voice Customer Service Representative roles across multiple Metro Manila sites. Fresh graduates and first-time job seekers are welcome, with no BPO experience required for selected accounts.

You will support customers via chat and email, delivering accurate information and friendly service. Join a world-class company offering paid training, career development, incentives, and a dynamic, on-site workplace with shifting schedules including nights and