NOC Voice Engineer - VoIP/SIP, 24x7 Shifts

Tech Mahindra Limited; Metro Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

Tech Mahindra is seeking an NOC Voice L1 Engineer in the Philippines to monitor and support enterprise voice and VoIP services 24x7. You will perform initial diagnostics, update incident tickets, and escalate complex issues to L2/L3 teams while coordinating with vendors and field staff.

The role requires 3–5 years of relevant experience, with 2–4 years preferred, and a willingness to work rotational shifts including weekends and public holidays.

Qualifications

• 3–5 years of relevant NOC/VoIP experience.
• Experience with enterprise voice and VoIP services.
• Willingness to work 24x7 rotational shifts (weekends/holidays as required).

Responsibilities

• 24x7 monitoring of voice/VoIP infrastructure, alarms, events, and service availability.
• Acknowledge, triage, and perform first-level diagnosis of incidents.
• Troubleshoot VoIP, SIP, SBC, voice routing, and call-flow issues.
• Perform initial analysis of voice quality and connectivity problems.
• Create, update, and maintain incident tickets with troubleshooting data.
• Follow SOPs during incident handling and provide regular updates to stakeholders.
• Coordinate with vendors and field teams as needed.
• Escalate unresolved issues to L2/L3 teams and support shift handovers.

Skills

VoIP tech

SIP protocol

SBC

Cisco UC

Call-flow analysis

Wireshark

Network security

Job description

Tech Mahindra is seeking an NOC Voice L1 Engineer in the Philippines to monitor and support enterprise voice and VoIP services 24x7. You will perform initial diagnostics, update incident tickets, and escalate complex issues to L2/L3 teams while coordinating with vendors and field staff.

The role requires 3–5 years of relevant experience, with 2–4 years preferred, and a willingness to work rotational shifts including weekends and public holidays.