NOC Engineer (OSS Focus)

Manpower (Philippines); Metro Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

Manpower (Philippines) is seeking an experienced NOC Engineer with strong OSS expertise to support network monitoring, fault management, and OSS platform customization. The role requires hands-on experience with NOC platforms, OSS, and NMS, plus customer-facing technical support.

You will monitor performance, manage alarms, customize OSS deployments, and coordinate incident resolution, while collaborating with customers and cross-functional teams to improve network operations.

Qualifications

• Experience with NOC platforms and OSS
• Strong knowledge of Operations Support Systems (OSS)
• Experience with Network Management Systems (NMS)
• Customer-facing communication skills
• SQL querying for reporting
• Strong troubleshooting and analytical skills

Responsibilities

• Monitor network performance using OSS/NOC platforms
• Perform alarm monitoring and fault management to ensure availability
• Configure and customize OSS platforms based on customer requirements
• Manage OSS Northbound and Southbound integrations
• Support access management and network monitoring activities
• Troubleshoot network issues and coordinate incident resolution
• Gather technical requirements from customers and provide solutions
• Collaborate with cross-functional teams to improve network operations
• Generate reports and analyze network performance using SQL

Skills

NOC platforms

OSS

NMS

Customer-facing

SQL querying

Troubleshooting

Reporting

Tools

SQL

Job description

Position Overview

We are seeking an experienced NOC Engineer with strong expertise in Operations Support Systems (OSS) to support network monitoring, fault management, and OSS platform customization. The ideal candidate has hands-on experience with NOC platforms, Network Management Systems (NMS), and customer-facing technical support.

Key Responsibilities:

• Monitor and manage network performance using OSS and NOC platforms.
• Perform alarm monitoring and fault management to ensure network availability.
• Configure, customize, and maintain OSS platforms based on customer requirements.
• Manage OSS Northbound and Southbound integrations.
• Support access management and network monitoring activities.
• Troubleshoot network issues and coordinate incident resolution.
• Work closely with customers to gather technical requirements and provide solutions.
• Collaborate with cross-functional teams to improve network operations.
• Generate reports and analyze network performance using SQL.

Required Skills & Qualifications:

• Experience working with NOC Platforms.
• Strong knowledge of Operations Support Systems (OSS).
• Experience with Network Management Systems (NMS).

Familiarity with:

• Fault Management
• Alarm Monitoring
• Access Management
• Network Monitoring
• Workforce Management
• Experience in OSS customization based on customer requirements.
• Customer-facing experience with excellent communication skills.
• Working knowledge of SQL for querying and reporting.
• Strong troubleshooting and analytical skills.
• Willing to work in BGC or Makati

Preferred Qualifications

• Experience supporting telecom or enterprise network environments.
• Familiarity with multiple OSS/NMS vendors.
• Experience in 24x7 Network Operations Center (NOC) environments.