NOC Engineer - 24x7 Network Operations & Growth

Vestas Services Philippines Inc.; Pasay; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

On-job training

Career development

Bonus program

Job summary

The Network Operations Center in Manila is a centralized team responsible for monitoring network performance and health, manage incidents, and ensure high availability. You will be part of a 24x7 operation with opportunities for learning and growth.

We value observations and ideas, offer a broad learning journey, and encourage contributions to improve uptime and service delivery across global IT services.

Qualifications

• 1–3 years in IT Service Desk, Help Desk, NOC or similar
• Knowledge of IT systems stack (network, hardware, OS, database, apps) in operations
• Working knowledge of Active Directory and admin tasks
• Clear verbal and written English communication skills
• Ability to work shifts including weekends and on-call basis
• Strong customer service quality and teamwork
• Good problem-solving and critical thinking skills
• Experience handling multiple priorities and conflicts
• Self-motivation and initiative
• Experience in Automation and AI

Responsibilities

• Serve as team member on a 24x7 IT operation.
• Monitor performance and service availability of global IT services including voice/data network, hardware and servers.
• Manage and track trouble/service tickets.
• Maintain service outage log and shift logs.
• Receive and respond to inquiries and requests via telephone, email, case tracking system with speed and proficiency.
• Generate service performance reports.
• Identify and fix network and server problems using diagnostic tools and route cases to escalation groups.
• Track response and resolution status and escalate as needed.
• Provide network performance metrics to management and other groups within Digital Solutions.
• Contribute technical solutions to the Knowledge Base.
• Improve knowledge of and ability to operate all technical support tools and technologies.
• Participate in projects and initiatives as a member of the NOC team.

Skills

IT Service Desk

NOC Analyst

Active Directory

English Communication

Customer Service

Problem Solving

Automation & AI

On-call Support

Tools

ServiceNow

Job description

The Network Operations Center in Manila is a centralized team responsible for monitoring network performance and health, manage incidents, and ensure high availability. You will be part of a 24x7 operation with opportunities for learning and growth.

We value observations and ideas, offer a broad learning journey, and encourage contributions to improve uptime and service delivery across global IT services.