No XP TSR Hiring

Crescendo Staffing and Business Consulting Inc.; Quezon City; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Equity incentive plan

Commission

Performance bonus

13th month pay

Pag-IBIG Fund

Paid holidays

Job training

Employee loan

Job summary

Crescendo Staffing and Business Consulting Inc. is seeking a Technical Support Representative to troubleshoot technical issues reported by customers and guide them through solutions.

The role offers a hybrid setup in Quezon City, with no prior experience required and a bachelor’s degree preferred. The incumbent will maintain accurate records, stay updated on technology trends, and participate in ongoing training to enhance customer service and technical knowledge.

Qualifications

• Bachelor's degree required.
• No experience required.
• Willing to work hybrid setup.

Responsibilities

• Troubleshoot technical issues reported by customers and resolve them promptly.
• Research, diagnose, document, and resolve software/hardware issues.
• Guide clients through step-by-step solutions and ensure understanding.

Skills

Troubleshooting

Customer support

Education

Bachelor's degree

Job description

Crescendo Staffing and Business Consulting Inc.

Hybrid - Quezon City No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Professional Development

Job Training

Hybrid Setup:

Monday & Friday - WFH

Tuesday - Thursday - Onsite

Technical Support Representative JD:

. Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary.

. Research, diagnose, document, and resolve technical issues related to software and hardware problems.

. Guide clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction.

. Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken.

. Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met.

. Stay up-to-date with the latest technology trends and updates to provide accurate and effective technical support.

. Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills.

. Adhere to all company policies and procedures, including data security and privacy guidelines, while handling customer information.

. Respond to customer inquiries and provide technical support via phone, email, or chat in a timely and professional manner.

Miyaka B

HR Director Crescendo Staffing and Business Consulting Inc.