Night Shift WFM Scheduling Analyst - Optimize & Forecast

TASQ

Makati

On-site

PHP 350,000 - 550,000

Full time

14 days+

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Job summary

TASQ in Makati, Philippines, is seeking a Scheduling Specialist to optimize workforce plans for a fast-paced BPO environment. This on-site night-shift role requires building and refining dynamic schedules to boost productivity and service levels.

You will analyze staffing needs, coordinate with operations and HR, monitor real-time shifts, and generate reports on utilization and performance. Proficiency in scheduling software and MS Excel is essential, along with strong analytical and

Qualifications

At least 12 months of proven scheduling or workforce management experience in a BPO environment.
Able to start ASAP and adapt in a fast-paced setting.
Strong analytical, organizational, and problem-solving capabilities.
Proficient in scheduling software and Microsoft Excel to streamline processes.

Responsibilities

Create and refine dynamic scheduling processes to maximize workforce efficiency and productivity.
Assess staffing demands and predict scheduling needs to stay ahead.
Collaborate with operations and HR to align schedules with recruitment and training plans.
Monitor and adapt schedules in real-time to handle changes and resource challenges.
Produce reports on scheduling performance, workforce utilization, and key metrics.
Suggest innovative strategies to improve scheduling effectiveness and service quality.